[PR AMBIENT] Domain Woes

HellHound

ENnies winner and NOT Scrappy Doo
Due to problems with our registrar, www.ambient.ca and all email addresses attached thereto are not currently routing properly. This has been addressed and should be fixed within 2 to 10 working days. (Don't you just love estimates like that?).

If you are attempting to contact the staff at Ambient Inc, please do so via our dreadgazebo addresses

Ambient Inc's d20 publishing is still at the usual website of www.dreadgazebo.com/dnd

Denise Robinson, CEO
editrix@dreadgazebo.com

M Jason Parent, d20 Guy
blackhammer@dreadgazebo.com
 

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HellHound said:
Due to problems with our registrar, www.ambient.ca and all email addresses attached thereto are not currently routing properly. This has been addressed and should be fixed within 2 to 10 working days. (Don't you just love estimates like that?).

If you are attempting to contact the staff at Ambient Inc, please do so via our dreadgazebo addresses

Ambient Inc's d20 publishing is still at the usual website of www.dreadgazebo.com/dnd

Denise Robinson, CEO
editrix@dreadgazebo.com

M Jason Parent, d20 Guy
blackhammer@dreadgazebo.com

2-10 days? What a load of crap they are selling you Jason. (Ok, so I'm a bit hammered and I read the earlier email when I mentioned you were on the boards being active and thought to email you then). I have NO idea what the problem is, but I used to be a .ca domain registrar (as opposed to whomever might be hosting the domain) as well as a domain admin and I know that there is little reason for it to take that long. If you need any advice, or someone to kick someones ass into the air, let me know and I would be happy to help a fellow ENWorlder (who happened to forget Car Wars ;)) in any way I can. Take care,

-Will
 

Well if they changed the ip address the domain was pointing to, it could take several days for the new ip for the domain to propogate through the internet.. Which is always a vague period of time.
 

tensen said:
Well if they changed the ip address the domain was pointing to, it could take several days for the new ip for the domain to propogate through the internet.. Which is always a vague period of time.

I.P.s don't need to propogate. It's not how DNS and I.P. work ;).

Basically the only situation that could take time is if you transfer your domain name to another service provider to host it. In the .ca domain architecture however that shouldn't take very long (unlike say .com which can be a pain). All in all in theory it can be done in 24 hours when the root servers reload overnight. The real delay is people or the company so in practice it takes longer but giving 10 days as a possible time is ludicrous. If it was "that should be up and running in the next couple of days" then I could find that acceptable... I mean I have nothing to do with it anyhow, but after being involved with this sort of thing for so long it is a real pet peeve ;)

-Will
 

Yes, the 2 to 10 days thing was a statement of how long it would take them to get to our ticket number.

In the end, through perseverence and phone harrassment, I got it handled the next day and Ambient.ca is back.
 

HellHound said:
Yes, the 2 to 10 days thing was a statement of how long it would take them to get to our ticket number.

In the end, through perseverence and phone harrassment, I got it handled the next day and Ambient.ca is back.

I love it when I am right! ;) Glad to hear it is all sorted Jason :)
-Will
 

LcKedovan said:


I.P.s don't need to propogate. It's not how DNS and I.P. work ;).

Oh? So if your DNS server is pointing to its cached information of where my domain is.. And I change where my domain is, you suddenly know it? Wow.. must be great to have such instaneous change access across the internet. Wonder which world I've been living in.

Sorry about the sarcasm, but as someone that works in that industry as much as the gaming, I have a clue of what I'm talking about. Propigation is the proper term for how dns servers pass the information.

Usually a change in the ip address for a domain is simple. You change it on the dns server that belongs to the service hosting the domain. Its where people's DNS servers are pointing to to confirm. This is simple if the domain exists, and that primary DNS server is up and functioning. It happens pretty much instanteously if someone has never gone to that website before....if they had, the user's local DNS server might have cached the old IP address and will be pointing to it improperly for a few days. This is a matter of caching and nothing the host can do. If the host's DNS server has changed their IP address for some reason, and the IP address was what was listed as the primary for a domain, it will cause possible delays, until the Domain Registrar can update the master DNS and then this propigates out. This can also occur if the domain changes hosts.

And if you give a customer 2-10 days... I'd consider you much more relaiable than... oh a couple of days. If you are going to give any timeframe, you always give more, so that the customer is pleasantly surprised. Not less, so that they are pissed that it is taking so long. But you give as accurate a time frame as you can.


And, now I've rambled on longer than I wanted. Just the little wink from Will trying to sound like he knew it all was quite irritating. Since he seemed to imply some inner workings about the internet that is not consistent with life experience on my part.
 


--------------------------------------------------------------------------------
Originally posted by tensen
Well if they changed the ip address the domain was pointing to, it could take several days for the new ip for the domain to propogate through the internet.. Which is always a vague period of time.
--------------------------------------------------------------------------------

I really have no interest in some kind of a flame war here since the point I was making seemed to be entirely missed by you which essentially was that if your domain gets screwed up by your provider for whatever reason 2-10 days is a crap and vague amount of time for them to fix it. My post was also an offer to assist a fellow ENWorlder if they were having further problems with the issue. (Also, if you read the first post I had been into the sauce... ) Anyhow, the main point was your claim above that it can take several days... on to the rest....


tensen said:

Oh? So if your DNS server is pointing to its cached information of where my domain is.. And I change where my domain is, you suddenly know it? Wow.. must be great to have such instaneous change access across the internet. Wonder which world I've been living in.

Sorry about the sarcasm, but as someone that works in that industry as much as the gaming, I have a clue of what I'm talking about. Propigation is the proper term for how dns servers pass the information.

What exactly do you do "working in that industry"? Sales? Marketing? How long now?

Your comments above seem to indicate that you are someone who has run into DNS before and has a general understanding but perhaps does not understand it as well as they think. Possibly you are looking at it from a "dealing with people" perspective rather than a "this is how the technology works". Which would result in us talking across purposes since I was using the latter as a basis for my comments. Now, I don't claim to know what your situation is, because contrary to your comment below I do not "know it all". If I did I'd be filthy rich.

Since I am not one to make vague statements without backing them up, and since you felt the need to interpret "I.P.s don't need to propogate. " in the way that you did and respond with a sarcastic post to a friendly one. (BTW I.P. is not something that propogates) I will point something out about how DNS works, it might even be vaguely interesting for some of the others on the boards (Though if they really want a good night sleep when insomniomatic they can read RFC 1034 and 1035 for a full description of DNS).

DNS is a hierarchical client/server-based distributed database management system. Your client can make 3 types of queries recursive, iterative , and inverse.

since the latter deals with explaining in-addr.arpa I will skip it because it is boring. In the first two the explanation of how a query is resolved for most people on the internet is as follows:

- client sends a recursive query to local domain server asking for www.ambient.ca

- local domain server checks its zones and find that none matches requested name, it then sends an iterative query for www.ambient.ca to a root name server.

- the root name server has authority for the root domain and replies with the IP of a name server for the .ca top level domain

- local domain server then sends an iterative query for www.ambient.ca to a .ca name server.

- the .ca name server replies with the IP of a name server responsible for the ambient.ca domain

- local domain server then sends an iterative query for www.ambient.ca to the ambient.ca name server.

- the ambient.ca name server replies with the IP address corresponding to www.ambient.ca.

- the local name server replies to the client with the I.P. of www.ambient.ca or with an error message saying the domain does not exist.

No propogation there at all. Now, suppose that we add a few more facts:

fact 1. all DNS SOA records have a TTL (Time to Live) and that time to live is almost always around the value of 86400 (That is, 1 day). Only in special situations would anyone change that. A Caching name server, and indeed a client both honour a SOA TTL and will flush the entry from the cache when it expires.

fact 2. The root servers reload each night and update.

You can see then that even with a cached entry it will generally expire after one day, and with servers reloading the zones each night then 10 days is a rediculous amount of time to expect something to update. The only reason it would take that time was if people were being lazy in resolving the issue (since this was a "problem" not some new domain setup as I understood it). The fact that Jason was able to resolve the issue relatively quickly over the phone only proves to further illustrate the point.


tensen said:

Usually a change in the ip address for a domain is simple. You change it on the dns server that belongs to the service hosting the domain. Its where people's DNS servers are pointing to to confirm. This is simple if the domain exists, and that primary DNS server is up and functioning. It happens pretty much instanteously if someone has never gone to that website before....if they had, the user's local DNS server might have cached the old IP address and will be pointing to it improperly for a few days. This is a matter of caching and nothing the host can do. If the host's DNS server has changed their IP address for some reason, and the IP address was what was listed as the primary for a domain, it will cause possible delays, until the Domain Registrar can update the master DNS and then this propigates out. This can also occur if the domain changes hosts.

This statement seems to contradict the quote of yours at the top, and is much closer to the actual workings of DNS. If you had of responded with this in the first place (even though there are a few vague points that could be argued as innacuracies) then I wouldn't have even made the comment that I did make, since your quoted statement at the top of this post is patently false as displayed by the explanation of how DNS resolves rather than propogates.

tensen said:

And, now I've rambled on longer than I wanted. Just the little wink from Will trying to sound like he knew it all was quite irritating. Since he seemed to imply some inner workings about the internet that is not consistent with life experience on my part.

As have I. I have little doubt that you will read through this post and be hot under the collar and offended and likely retort in some manner but all I will say is if you have been involved in the Internet for so long as you claim you would realize that sometimes a ;) is just that.... a ;) and this whole mess of posts would have been entirely unneccesary.

-Will
 


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