Henry
Autoexreginated
Even more importantly, one thing I can't say is that WotC has been "customer deaf" with 4E, despite what people may think. One thing they have consistently done, from 2005 onward, is perform online customer surveys, convention surveys, and listen to their web forums, no matter how poorly 4E met their or customer expectations. If I look right now, I see a survey connected to Legends and Lore.
Now, if I can argue whether they drew the wrong conclusions from the survey data, or whether the segment their survey contacted was representative of their customer base, is a different story. Based on their success vs. their hopes for it, I would speculate they needed to interpret that customer data differently, because they lost their D&D "proselytizers" in droves to Pathfinder or the OSR clones.
Now, if I can argue whether they drew the wrong conclusions from the survey data, or whether the segment their survey contacted was representative of their customer base, is a different story. Based on their success vs. their hopes for it, I would speculate they needed to interpret that customer data differently, because they lost their D&D "proselytizers" in droves to Pathfinder or the OSR clones.