Why I refuse to support my FLGS

Tetsubo said:
Look at brick & mortar B&N stores. They provide big comfy chairs so that you can browse all you want. And they make a profit. I realize that gaming store margins are much tighter but browsing does up sales.

I see the upside of that. Potential buyers come in your store and can leisurely decide on their purchases, something that cannot be done mail order/online.**

However, I've seen many times that these "freebies" can be easily taken advantage of. You may have lots of people that lounge and don't buy anything, a "hangout". A "hangout" doesn't make a business and often can discourage paying customers from coming in, "These are the twenty-seven ways that [Product X] sucks: Number one...." My LGS* is like this, just a few of the gamestore flies buy something once in awhile.

*it's pretty friendly if are under 15 and play Magic.
**If I was a game store owner... I'd provide benches and chairs, hard-back, nothing that can be damaging to your spine, but nothing you'd want to lounge more than a 1/2 hour either. It may sound crass, but you wouldn't want to attract the gamestore flies.
 
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Tetsubo said:
Look at brick & mortar B&N stores. They provide big comfy chairs so that you can browse all you want. And they make a profit. I realize that gaming store margins are much tighter but browsing does up sales.

Man, I'd kill to have nice comfy chairs in my FLGS so I can make a more informed decision about new books.

Heck, I'd just like a bench or two that I could use for that.

Brad
 

And that is precisely the reason I browse gaming books in B&N before buying them online from Amazon. One offers comfort, the other discounts. FLGS offer neither.
 

I haven't added my two cents because I'm in principle opposed to posting just to say "me too" to the people whose position I agree with (Dannyalcatraz and Eric Anondson) just to up my post count, but I think that I can contribute here:


TheYeti1775 said:
Still no one has answered my question of what's stopping you from ordering from Amazon and stocking that way at a small markup above them.

I'd think that the price that the store can order the book for from the retailers would still be less than the Amazon price. The FLGS could sell the book for the same price as Amazon -- if the FLGS didn't mind losing a lot of money because of the expenses that they have that the online retailers do not.

Look at the inventory at your FLGS. Each of those products, no matter how cheaply they were when the FLGS ordered them, represent a loss of money *until someone buys them*. It would be inconceivable to imagine a FLGS that would only order exactly what the store knew could sell. The FLGS has to pay for the books, the display space the books take up, and the shipping *before the fact*.

The online site does not have to pay nearly as much for the location, does not have to pay for sales personnel, can use gaming material as a "loss leader", and *you* pay the shipping! (Unless you provide a sufficient profit to them that they still make money.)
 

Another way to look at browsing, but not buying in a store is that you are giving them a chance. If they fail to wow you, you buy online.

It's like first option on a sale. You call your friend (or FLGS), get a bid (Price, add ons) and if you don't like it, or if you get a better bid, you move on.

That's life

-Tatsu
 

The storeowner who didn't get his cut is not a part of the buying equation at that point. They lost my business. His wear and tear is part and parcel of doing business - depreciation.

Depreciation only applies the discounting of equipment or buildings used to run a business. It is a recognition of deterioration of the business' ability to produce items or services for sale.

Wear and Tear on the goods a business is selling is a loss of inventory. Loss of 1 unit of inventory because of wear and tear must be either written off as a loss of inventory (identical to a theft or some other kind of destruction), or must be compensated for by raising the per unit cost of the inventory...usually in advance.

Since online retailers don't have physical browsing, they don't have to account for wear and tear of their inventory.

If your purchase pattern is browse locally, buy online, you're raising per unit costs for LGS's and shifting that cost to the people who actually buy at the LGS.

I don't make enough use of them to be loyal to them when they jack the prices through the roof. <snip> I don't hate small store owners, one of my friends is one, but I will not buy from him if he jacks the price and he knows it.

As stated before, by myself and actual game owners- the higher prices in LGS's are usually NOT the result of the game store jacking the price, but rather, the online retailers being able to sell the product at a price the LGS will NEVER be able to match. Usually, this is done by either subsidizing product prices with higher prices on other goods or by using oligopoly power to negotiate a much lower per unit cost- sometimes, ruinously lower.

freebfrost
What resource did I use exactly? The book is still there. The storeowner can still sell it, or if it is damaged, return it for another. There is no loss to the storeowner.

In both economics & law, this is called an opportunity cost. If you're acting like a customer, using the staff's time, etc.- but you know you're not going to buy in that store no matter what- you have cost the store the chance to sell to another customer.

If, for example, you've ordered a special version of a game online, but before it arrives, you take 30 minutes inspecting the only copy at Bob's Game store, you've prevented others from inspecting the copy, possibly costing Bob's a sale.

The same goes if you go into Bob's before you make your special order online, but you know you're not buying it there because you think Bob "jacks up" his prices. Your 30 minute perusal may have cost him his sale.

But if you go into Bob's to see the special product, browse, decide against it, and then change your mind afterwards and order it online, you haven't done anything unethical, even if it isn't exactly fair to Bob who took his time to showcase the product to you.

Its about intent.
 
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Dannyalcatraz said:
In both economics & law, this is called an opportunity cost. If you're acting like a customer, using the staff's time, etc.- but you know you're not going to buy in that store no matter what- you have cost the store the chance to sell to another customer.

If, for example, you've ordered a special version of a game online, but before it arrives, you take 30 minutes inspecting the only copy at Bob's Game store, you've prevented others from inspecting the copy, possibly costing Bob's a sale.

The same goes if you go into Bob's before you make your special order online, but you know you're not buying it there because you think Bob "jacks up" his prices. Your 30 minute perusal may have cost him his sale.

But if you go into Bob's to see the special product, browse, decide against it, and then change your mind afterwards and order it online, you haven't done anything unethical, even if it isn't exactly fair to Bob who took his time to showcase the product to you.

Its about intent.

So charge me with unethical behavior. Like I give a rat's ass.
 


Dristram said:
I guess it's all a personality thing. Personally, I've never test-driven a car without initial intention of purchasing it. And I have never taken the food samplers without the thought of possibly purchasing it. And I don't have any personal friends who do either. Or at least that I'm aware of. So, to me, it's shocking that people do shop at a store with full intention of buying someplace else. I guess I'm naive.




I'll answer it as soon as I make sure I understand what you're asking. Are you saying, why not buy a $34.95 book from Amazon at $23 and then sell it for $26 or something?

(-Brad Daeda
Owner, Gamer's Keepe
Vacaville, CA
Essentially in a nutshell, I believe so.

I'm not a business guy, but I know if I can get product for $23 and have a buyer at $26 what's to stop me.
 

TheYeti1775 said:
Essentially in a nutshell, I believe so.

I'm not a business guy, but I know if I can get product for $23 and have a buyer at $26 what's to stop me.

The answer here is simple. The storeowner will not receive the book at the release date. The owner will receive the book at the same time as the rest of Amazon's customers. The only thing keeping the stores alive is that they get the books out first!

The other answer remains that $26 dollars for a book that retails at 34.95 will not pay the bills. At $26 dollars, a FLGS would need to sell a large volume of books in order to break even or turn even a small profit.

Amazon can charge $23 because they are international! They may only make $1.00 on each book, yet if they sell $5k, then they still make 5K and they only have to pay for warehousing costs. Not to mention that they have other products selling (such as a medical textbooks) that are NOT discounted and where they can make up the difference.

A FLGS owner would be lucky to sell $20 books. Actually, they'd only sell 20 books from Wizards. If it was a Wizards book, then they make $60. That's it. They probably will not sell that title again in their area.

A FLGS does NOT jack up the prices. They sell the products at market value. Amazon and Wal-Mart sell products below market value in order to undercut competition. If Amazon and Wal-Mart had no competition, then you can be certain that the will sell the products at full retail, and still gouge the producer of the books into giving them lower prices.
 

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