Thornir Alekeg said:Plus I'm sure a lot (probably 90%) of the market research is conducted using retailers and distributors more so than end users. One retailer giving information on sales and requests from customers is more efficient than compiling information from a whole bunch of customers.
Don't be so sure. Having spoken with WotC about their market research department, I can tell you that they do a large amount of "consumer" reserach, both qualitative (focus groups and the like) and quantitative (surveys and other sources of "hard numbers").
And, as Umbran points out, such research is almost always done among (at most) a few hundred respondents; thus, the odds of any one player being contacted and asked to participate in a research project is very very small. The online surveys that they occasionally put on the WotC web site, and the product satisfaction survey cards in the back of the books, are just two small parts of what they do.
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