Vigilance
Explorer
JoeGKushner said:Okay. I've worked retail. The seasonals are a mixed bag. We get the people who only want the discount as well as those who stay on and actually wind up replacing permanent staffers.
Exactly, they're a mixed bag. The net effect, in my years of experience as a retail manager was, that if you were lucky, you got enough good ones to clean up the messes of the bad ones.
Self inflicted wound. They've failed to take into account the initial amount of manhours and took on more work than they can handle.
Maybe, but in any big project like this, you have to decide what you're going to need beforehand, and then roll with what you have available. Again, once the ball has started rolling, you can't really just staff up.
I've seen managers with decades of experience guess wrong on how much seasonal help they'd need in a mall store. I can forgive someone not exactly estimating how many folks it would take to do something as major as this.
My take on this is that Wizards probably has a much better handle on what they're doing than either of us. Their roster is littered with guys who have been through major product launches, or even new editions of D&D.
Knowing what you're doing =/= things going perfectly all the time.