I've seen people from basically every demographic who are not trolls, but who are actively seeking to take offense, because they get addicted to feeling angry. It's not a huge percentage or anything, but it's out there and always has been. People get into the thrill of feeling angry and not having to feel bad about other people, so they go look for things they can take offense at.
I'd say someone who is addicted to feeling angry is a troll pretty much by definition. Certainly anyone who enjoys starting arguments simply for the rush of starting the argument is well into troll country.
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I think people vastly underestimate just how difficult it is when you do not feel welcome anywhere. Even when it's entirely unintentional.
Look, I'm NOT putting my personal problems on the same level as someone who might actually face real danger for their lifestyle. Certainly not. But, I can empathise. As was mentioned earlier in the thread, I live in Japan. Now, I'm a big guy. Over six feet tall and ... well... built for comfort.
I can go into any shopping mall in any city, go into any number of clothing stores and not be able to find a single piece of clothing that will fit me. I no longer shop in shoe stores. I walk into the store, walk up to the first clerk I see, ask if they have ANY shoes in my size and, 99 times out of 100, walk right back out of the store because they have nothing in any style.
It's incredibly frustrating and discouraging.
Now, once in a blue moon, I manage to find some store that caters to a larger clientele that isn't hip-hop fashion or people with builds completely different to mine. I find a store where I can actually buy underwear or a pair of pants or a shirt. And it's such a fantastic thing. I just feel this huge weight come off my shoulders that I can
actually shop for some clothes and not settle for that one shirt from 1973 that's been on the rack forever that some clerk mistakenly ordered and they've never been able to sell.
Again, I'm not trying to say that there is an equivalency here. Obviously. My first world problem is nowhere near the level of some poor schmuck getting assaulted in a bar. And, in my case, there is absolutely no malice to ascribe. They aren't carrying my size because it wouldn't make any sense to cater to me. Fair enough. But, you cannot imagine how relieving it is to actually find that one place where my size isn't a huge disadvantage. So, yeah, I can imagine and empathise just how important that one paragraph in the PHB is to people. How important it is that you get images in the books that isn't just hulking white dudes and skinny white chicks in chainmail bikinis.
It matters. It's important. If we actually care about being as welcoming into the hobby as we like to think we are, it HAS to matter.
Oh, damn, who put this soapbox here.