Avoid this vendor!

[Emiricol]

Re: MasterScreen status

I really imagine that another reply to any one of those attempts at contact would have gone a long way towards bypassing the hostility your service generated in a number of customers.

Are they right? Are they wrong? I don't know. I do know most people will tell about ten times as many people about a bad experience as they will a good one. To use a services example, I also know most people will eat at the restaurant with okay food and excellent service before the one with great food and horrible service. Being a vendor is a service industry. Might want to service your customers...

You also mention "a month ago" but February was a lot longer ago than a mere month.

Ah well.

Sorry for any inconvenience folks may have had. We transitioned our online sales to Warehouse 23 (www.warehouse23.com) about a month ago.

As far as MasterScreen goes. The Quad-fold screen is shipping to retailers soon (arrives in the warehouse next week) and we had planned on sending those instead of the tri-folds. So folks who ordered a tri-fold for $19.95 will actually be receiving a Quad-fold (value $24.95) for being patient.

If you would rather have the tri-fold, please contact me immediately and I'll send one out instead.

Regards,

Rob Stone
President
Citizen Games LLC
stoney@citizengames.com

 

[EricNoah]

Re: Re: MasterScreen status

You also mention "a month ago" but February was a lot longer ago than a mere month.

Keep your eyes on the dates -- this is an old thread, recently resurrected. When it was posted, Feb was "about a month ago."

 

[I'm A Banana]

Bizarre....and quite unfortunate for business for them...

I mean, even if these guys are 90% innocent, the way they've treated you just seems wrong...not responding...not having up-to-date contact information...not sending your product after seeing the post and responding to it....

I mean, I got nothin' against 'em, but it looks plumb awful from this side of the screen.

 

[Blood Jester]

Anyone else want to comment about how out of line the original post was?

Nah, I doubt it.

I appreciate the heads up on this company, I can live without the stress of having ordered something and not getting it after losing my money. Been there, done that, would rather be warned off.

FWIW...

It is one thing to mess up an order, it is an entirely different thing to not reply to customer complaints promptly (much less not at all). For that there is never an excuse.

And yes, I have done customer service in past years, and in several industries.

 

[Emiricol]

Re: Re: Re: MasterScreen status

Keep your eyes on the dates -- this is an old thread, recently resurrected. When it was posted, Feb was "about a month ago."

Lol EN! I didn't catch that. I'm only four months late to the party!

 

[Mark Plemmons]

Hey SAKZILLA and HRAFNAGUD,

If you'll email me directly I might be able to help you out in some way with your problem. I'd post more here, but it might be taken the wrong way.

===
Mark Plemmons - mark@kenzerco.com
Kenzer and Company
www.kenzerco.com
===

 

[kkoie]

Man thats really unfortunate. At least there is a record of them screwing you over here on the boards. Have you contacted the better business bureo in their area?

 

[tarchon]

All that being said, dinky little companies tend to do business in fits and starts. If you want (or have to) deal with them, you usually have to allow for a good chance of highly irregular shipping and communication. Often it's just a matter of squeaking until one of the three guys in the company remembers to grease you.

 

[Sakzilla]

Man thats really unfortunate. At least there is a record of them screwing you over here on the boards. Have you contacted the better business bureo in their area?

The BBB is next on my list, though a virtual corporation that has changed warehousers at least once in the last six months is hard to pin anything on. We'll see what happens.

I caught some flack on another thread last week for ordering my 3.5 books through Amazon and not supporting the smaller businesses in the RP world. It seems I am damned if I do and damned if I don't!

And all this because I wanted a customizeable GM screen. I was too lazy to tape one together myself

 

[Samnell]

...until one of the three guys in the company remembers to grease you.

What kind of business are we talking about here?