It was, and what was shocking to me, having played it, and loved it, was just how INCREDIBLY MAD people were about that. Like, there was genuine burning NERD RAGE of the most extreme kind about:
A) It being about friends/family rather than some sort of epic quest
B) It being set largely in one city
C) The time-skips
D) The fact that you couldn't avert every tragedy, and sometimes doing what seemed like the right thing had negative consequences.
And that's on top of the usual array of complaints about maps and the enemies rappelling/teleport/door-opening into fights and the "dumbed down" combat (which tended to ignore the fact that the "gambit"-type system was actually improved, and the major thing people were calling "dumbed down" was that Mages were now balanced with the other two classes, instead of wildly more powerful).
It was a game 10+ years before its time. It seemed like the vast majority of the CRPG audience of the era wanted a straight-up epic-journey "power fantasy" CRPG like DAO again, where they could get a happy ending for everyone, save everyone they cared about, and everything that seemed like a good decision, was (which wasn't even really true about DAO, but people acted like it was), and they just kept seeing one wild location after another.
DA2 has since been massively reassessed, it's not all unusual to see people praising it now, thankfully, and aside from the map issues, it fits into the modern approach to games much better than it did to the 2010 one. Astonishing that it was developed in 18 months. Talk about Bioware magic!
Anyway, looks like BG3 is kind of the opposite in terms of how it was made (they took 6 years instead of the intended 3-4), and is insanely greater in scope, but has some of that same stuff about relating to others more than "epic quests".
Only DA I have played and beaten more than once (something like 25 times).
I've only replayed it about 4 times, but yeah it's the only one I've played all the way through more than once. DAO and DAI are just so ridiculously long, and more similar on repeat playthroughs (because less fundamentally changes with your choices) that I always give up at some point. The way the dialogue options changed with Hawke's personality (i.e. your previous dialogue choices) worked very well too. I had some amazing ones towards the end of a particularly mean-spirited playthrough.
BG3 looking like it has truly demented levels of replayability of course, with Tav, the Origin characters (including Dark Urge), the different approaches, different people you can side with with, different paths characters other than you can take (for good and ill), romances and so on.