Huge printing error in my Eberron!

[GrumpyOldMan]

My heart goes out to customers of jackass FLGS's who never give refunds.

Surely the Games Company themselves should be giving corrected copies to the affected purchasers regardless of what the local games store says or does. They've published & distributed faulty goods, it's their mistake and they should put it right.

My favourite games company offer a no quibble money back guarantee on all of their products.


GOM

 

[Ashrum the Black]

Originally Posted by frankthedm: My heart goes out to customers of jackass FLGS's who never give refunds.

I think in that case those stores lose the "F" and end up being LGS's. Never ran into that scenario myself though.

-Ashrum

 

[Maggan]

Methinks you aren't offering a serious suggestion here, but rather taking a sly dig at another publisher...

I like your style.

KoOS

I don't. Publishers taking digs at other publishers, be the digs sly or not, is something I find kinda cheesy.

If there's an axe to grind, do it in the open. Right now, there's a risk that Wulf will be misinterpreted. I for one didn't realise the comment was in jest, and I found it... well, whiney... if there's such a word.

Wulf, if I misunderstood your comments regarding "print a bad product, offer free pdf and 60% off and win a pr victory and I'm not saying it's Mongoose", I apologise.

I guess PR is always a tricky question.

Maggan

 

[Wulf Ratbane]

I guess PR is always a tricky question.

For every "I like your style..." I suppose there's a "You're kinda whiny."

I'll take the risk that there are more folks who appreciate my personality-- a straightforward dedication to fellow gamers echoed in my products-- than folks who appreciate being bent over.

Wulf

 

[MrFilthyIke]

The majority of the errors seem to be pages 128-144 being replaced by pages 177-192. Note that pages 177-192 also appear again where they are supposed to in the text. So the entire beginning of the "Life in the World" chapter is lost.

Sweet! My copy from walmart.com is kosher!!

My heart goes out to customers of jackass FLGS's who never give refunds.

I hear you, not that I've ever had problems with a LGS.

 

[Maggan]

Great

For every "I like your style..." I suppose there's a "You're kinda whiny."

I'll take the risk that there are more folks who appreciate my personality-- a straightforward dedication to fellow gamers echoed in my products-- than folks who appreciate being bent over.

Wulf

Yeah, that's what I like. Showing dedication by doing things better!

Beating around the bush, alluding to the situation without saying who you're talking about don't seem that straightforward, though. So next time, you'll come straight out and say it's the Mongoose situation that you are referring to? It's just that that seems to be the most straightforward way of bringing people to think about the situation.

Cheers! And keep up the good work!

Maggan

 

[Wulf Ratbane]

It's just that that seems to be the most straightforward way of bringing people to think about the situation.

I suppose I was raised to think that blatant sarcasm was a straightforward approach. I blame my British mum for that-- Cheers!

Wulf

 

[Maggan]

I suppose I was raised to think that blatant sarcasm was a straightforward approach. I blame my British mum for that-- Cheers!

Wulf

After thinking about it, I think I getting the hang of the sarcasm bit. I blame my non-english heritage for not picking it up earlier. For me to spot sarcasm you would have to hit me hard with a mighty herring, point at the sarcasm and say "there, that's sarcasm!". And the hit me with the herring again, just for fun.

Cheers!

Maggan

 

[RingXero]

It's very possible that WOTC had an existing policy to have every 'x' book pulled and checked, and there still to be a problem. I used to work at a couple of printer/binders and I became very familiar with exactly how things are done, and how mistakes are made. A printer will always go over the items that are sent to a customer, in fact if you say "I want to see every 500th book" you will rarely if ever actually see those specific books, the printer may very well check every 500th book, but you usually won't see them, yours get picked from a 'good' pile.

Even when a client sends people down to see the run in progress, things are pre-run before they show up, sometimes if a run was already started and was found to be not good, and the clients are about to arrive, they will 'service' the press claiming a part failure or some such thing, hide all the ones already printed and pretend not to have started at all. Apologizing extensively for the delay, plying danishes and coffee, all the while other people the clients rarely see are running around and fixing the real problem.

If this was just a pallet swap at the binder then it most likely would have been caught as we would be seeing books with the missing section in these doubled up in others. This looks like the printer ran an extra set of these pages by accident and the floorman labeled the pallet wrong, thinking that these were the right ones. I could see this happening during a shift change. OR back at the pre-press area someone makes a duplicate set of plates by accident, and a set gets in the wrong job packet. The guys who actually run the press don't care about what's being printed, they don't look at context, all they really care about is how its being printed. They have a job ticket that says run X amount of these plates, use color X for this plate, and X for this one, etc... If he gets a duplicate packet a day later he won't think twice about it, he may gripe about it, but running a job that looks similar happens, as there may have been a problem during editing/pre-press.

I could go on for ever about what goes on 'behind the scenes' but just take it as a matter of course that as a client you will be lied to every step of the way, and whatever you see isn't what you may think it is.

RX

 

[The Madhatter]

My heart goes out to customers of jackass FLGS's who never give refunds.

I hear ya. I've seen game stores with the signs saying "No Refunds" but I think they mean for cash. In a situation like this, they are obligated to exchange a faulty product for a servicable one. If they don't, contact your better business bureau. If they have a sign saying "What you see is what you get." then I don't know the technicalities. Even stores with draconian refund policies typically give you store credit if you threaten them enough.