Actually, the point we're making is that it doesn't matter why WotC Customer Service would make that claim -- if even the two representatives quoted previously would agree. The fact is that for WotC to change the errata, they must -- guess what -- change the errata. Having what basically amounts to an unauthoritative voice attempt to change it without changing it is meaningless. WotC has given authority to the rulebooks and the errata, with all other sources being secondary. Unless the rulebooks change or the errata change, nothing overrules them -- nothing at all. WotC has the power to change them or even delete them, but until they do then whatever Customer Service says, or whatever the designers say, or whatever the President of Hasbro says is Advice Worth Listening To at best.