My problem with the attitude expressed in the 900 words columns/rants.
It is a funny thing, what the world has become in the span of my lifetime. I was born in October of 1968. My earliest memories are from 1973/1974 or so. Since that time, I have watched as the world has changed in ways that no adult in 1968 could possibly have forseen.
I owned one of the original PONG games. I watched as that blossomed into the video game revolution that generated $8,000,000,000 (yes, that would be eight
billion dollars) per year in its heyday. That would be a lot of quarters. I watched as Atari came and went. I saw the reports that said that in-home video game systems were dead. Someone forgot to tell Nintindo. I watched in awe as it was rekindled into another blazing fire of profit. I watched in amazement as computers went from being something seen behind locked doors in movies, to ad-hoc, glorified game machines, to true business capable machines, to being in nearly every home in America. I watched as the internet went from something that was known only to a few, to the behemoth it is today.
In this same lifetime, I discovered RPGs in 1978. They became my primary past-time by 1981. I designed my first RPG in 1983 (and before you ask: yes, it was terrible; yes, I still have a copy; no, I will not share it

). I have watched as RPGs waxed and waned. I remember the joy of holding my first copy of the Player's Handbook in my eyes, and the horror of watching it burn after my mother saw
MAZES AND MONSTERS on television.
Now, you might be asking yourself why I bring up the shifts in computer/internet communications and role playing in the same diatribe. it is simple: this, I feel, is why Jim Ward is having trouble.
Back in the 1980's, if a man that had an attitude such as Jim Ward's worked for a company such as TSR, then his attitude was buffered from the general audience that the company was hoping to reach. Sure, he can sit back and fume, or even write a letter for the next issue of DRAGON magazine -- but there is a whole slew of people that would ensure that what he said met with the image that the company wanted to portray. In other words: this individual could be censured.
Fast forward to the early 1990's. If a man that had an attitude such as Jim Ward's worked for a company such as TSR, then his attitude was buffered from the general audience that the company was hoping to reach. Sure, he can sit back and fume, or even write a letter for the next issue of DRAGON magazine -- but there is a whole slew of people that would ensure that what he said met with the image that the company wanted to portray. Sure, he could post something on rec.games.rpg.dnd -- but the total number of people that this would reach would constitute a very small segment of the target audience. Thus, the damage such an attitude might cause would be mitigated, and this individual could still be effectively censured on any mass media outlet.
Fast forward again to today. If a man that had an attitude such as Jim Ward's worked for a company such as WotC, then his attitude could not be buffered from the general audience in any reasonably effective manner. Not only can he post to the internet and manage to reach a large audience, there really is no way to stop him. Message boards, personal web sites, review sites and so on offer a plethora of places someone like that could do damage to a company or its reputation (which I wuld argue is the same thing).
Now this is where we get to my problem: Someone can write a review of one of a company's products. This review can do some minor damage to the company. But when the company representatives lash out that such things are wrong, and do so with a hollier-than-thou attitude, then they manage to do more damage. But who listens? Those that were already customers, in my estimation. If I were someone that was not buying products from this company, then why do I care? I am still not buying the products, and they have lost no business. If I were someone that was buying the products, then I care what this guys says; I care what image the company portrays. And in the end, I either continue to buy product or stop.
In other words, this sort of ranting has only two possible outcomes: no change or loss of sales. Sure, Jim Ward is intitled to his opinion; sure, those that read that opinion are entitled to theirs. But if I were one of the people that worked within the company Jim Ward works for/owns... then I would be rather upset with Jim Ward for harming my business. But this is not what appears to be happeneing! Other members of the company are seeing this as an opportunity to rant themselves (as evidenced by the article following the review of reviewers).
Now, my understanding of the human psyche is not complete -- perhaps there is a method to the madness of insulting your potential customer base. perhaps their is a legitimate business case for ranting against those that would review your product with anything less than a stellar rating. Perhaps there is a valid psychological cause and effect that has placing yourself above the unwashed masses resulting in greater admiration and sales. Maybe it is there, and I am just not aware of it.
But common sense tells me that Jim Ward, for the good of his company, would do right by himself to just shut up.