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Never buy from Lowe's Ever.

der_kluge

Villager
If I were to wager a guess, I'd say Lowes IT department is a complete mess.

I came across a job posting once for Lowes that was really funny. I wish I'd saved it. It was like "support inefficient vendor code, and create documentation where none exists" something along those lines. Really scary.
 

DaveMage

Slumbering in Tsar
I think you should also send this story to Home Depot.

They may get a kick out of it (and maybe send you some coupons as well).

:)
 

WizarDru

Villager
LightPhoenix said:
Lowe's is owned by Walmart, if I recall correctly. That should tell you something right there.
I don't think they are; I haven't been able to google any such indication - though I have determined that Lowe's is a publicly-held company like Walmart, so no single entity could be said to 'own' it. However, all the googling I've done indicates that there is no relationship between them, other than Walmart willing to work with Lowe's when pitching new development in new areas, in an effort to fight mutual competitor Home Depot.

That said, I've never had a really bad experience at Lowe's, and I've had them install some french doors and a toilet. The toilet install wasn't the greatest, but that was the subcontractors fault, and Lowe's got them kicked into gear. Home Depot installed several appliances for me and convinced me that Whirlpool is a brand I won't invest in again.

The fact of the matter is that any large chain has its problems, especially if the store is poorly run and employees treated poorly. Something I've learned over time is never to chalk up to active evil intent what can instead be blamed on stupidity and laziness. Most of these large chains employ local sub-contractors to do the actual work, and quality varies wildly.

I would heed the advice of other folks in the thread and go up the chain for some satisfaction. Even if you don't get anything back out of it, it might give you some closure.
 

Hijinks

Villager
Plus I hadn't eaten all day & the internet/cable wasn't up yet, so i was a little 'upset'.
You mentioned this several times, that you hadn't eaten. But your phone was working because you called Lowe's multiple times that day. Why not order a pizza? I mean, who would actually want to be in a stressful situation and add to it fainting-from-hunger?

I refuse to believe that Lowe's is evil because Gene Hackman does the voiceover in their tv commercials.

Ok you're right. Sarcasm doesn't come off very well online.
 

EricNoah

Community Supporter
I'd love to write ads for them.

"When you come to our store, you can expect Lowe service and Lowe quality. Guaranteed!"
 

Henry

Autoexreginated
It sounds like as der Kluge said, that their I.T. is royally :):):):)ed, and the manager is terrible. My local Lowe's has never given me problems of that sort, and I've been using them for 10 years (admittedly, I haven't ever financed any of my major purchases, AND I haven't bought anything in the past year. If a Home Depot were near, I'd love to try one out.

I have my own Story, and it involved me wishing Sears would go bankrupt tomorrow and never blight the earth again with their monstrous customer service. :)
 

Desdichado

Adventurer
Henry said:
I have my own Story, and it involved me wishing Sears would go bankrupt tomorrow and never blight the earth again with their monstrous customer service. :)
Don't we all. My wife and I recently had an experience almost as harrowing as Vraille's there with Continental, trying to buy the plane tickets to send our kids to visit Grandma and Grandpa in Texas.

But Zander's got the best solution I've seen yet! ;) Taking the full documented story to the regional manager--and giving him Zander's threat (if applicable--if Lowe's is privately owned it may not be) is the way to get them to make it right.
 

LightPhoenix

Villager
WizarDru said:
I don't think they are; I haven't been able to google any such indication - though I have determined that Lowe's is a publicly-held company like Walmart, so no single entity could be said to 'own' it. However, all the googling I've done indicates that there is no relationship between them, other than Walmart willing to work with Lowe's when pitching new development in new areas, in an effort to fight mutual competitor Home Depot.
Ah, see, that's why I thought they were owned by the same entity - I always see Lowe's pop up where-ever Walmart has built store, especially their super centers. My bad.

And to address Ashwyn's comment, what I was alluding to was terrible customer service.

As punishment, I'm now going to buy a fridge from Lowe's. :)
 

wingsandsword

Villager
http://finance.yahoo.com/q?s=low

Lowes is a publically traded company on the New York Stock Exchange under the symbol LOW, Wal Mart is not listed as a major stockholder, and if it owns any stock it's less than 1%. The stock is currently going for around $65 a share, in case you really want to go through with the "I'm a stockholder" complaint method (sounds like a good idea).

I've had not catastrophic problems with Lowes, just routine bad service, but I never finance appliance purchases and all my purchases there have been routine minor hardware when I already knew exactly what I was looking for.

As for the IT job posting, yikes, that's something straight out of Dilbert.
 

Gnarlo

Villager
Whoah, sounds like a nightmare. I've never had any trouble with the local Lowe's, in fact, I wrote a letter to management about a wonderful employee there who was courteous, knowledgeable, and extremely patient and helpful to my wife and I when we were buying blinds for our new house, all of which had to be custom made.

*Don't* get me started on our local Dodge/Chrysler dealership, however.... *GRRRRRRRR*
 

der_kluge

Villager
Lowes is a publically traded company on the New York Stock Exchange under the symbol LOW, Wal Mart is not listed as a major stockholder, and if it owns any stock it's less than 1%. The stock is currently going for around $65 a share, in case you really want to go through with the "I'm a stockholder" complaint method (sounds like a good idea).
I get the feeling you people didn't believe me when I said that Wal-Mart didn't own Lowes. I worked for Wal-Mart corporate for over three years. I know what they own. :)

Besides, Wal-Mart's IT is incredible efficient and awesome. This would never have happened at a Wal-Mart. So, aside from Wal-Mart's horribly dirty stores, and the idiots that work there, when you consider the amount of information the computers there handle, it's pretty incredible.
 

tonym

Villager
Whoa! I *almost* bought my refrigerator from that exact Lowe's a couple months ago, but didn't. WHEW!

I shopped at Kaminski's instead (in Jonesburg). It took only a few minutes to do the credit card thingy, and delivery was right on time, and the ice maker was hooked-up perfectly.

The lady at Kaminski's mentioned that getting a refrigerator at Lowe's may be cheaper, but it was risky because, if the refrigerator broke, it could be difficult to convince Lowe's to do repairs. With Kaminski's, she said, they'll come and fix the refrigerator, no problem, no big deal.

Thanks for posting! I'll stay away from that Lowe's in the future, too.

Tony M
 

Meowzebub

Villager
A well written, complaint letter to the region or district office is your best best. Don't go right out and post bad press (except here of course :p ) but kindly threaten them that is what you intend. Indicate your greivance, the future lack of business, and your intentions to prevent your family and friends from also shopping there.

By keeping it polite and threatening the loss of future business because of your disappointment you keep them from just throwing you in the crank pile. By stressing disappointment from a company that till recently had provided good service instead of raging anger over pinhead employees you are more tlikely to get the regional manager reaming them out, and possibly getting restitution. THis has worked for me in the past, although not with Lowe's (who I actually prefer over HD).

A friend of my mother tought me this early on. She was the queen of the nice and civil complaint letter. SHe was rolling in free perks.

It can be taken to extremes as two friends of mine are red flagged at REI and other outdoor shops for repeatedly returning used gear complaining of defects just to keep getting new gear.
 

WizarDru

Villager
der_kluge said:
I get the feeling you people didn't believe me when I said that Wal-Mart didn't own Lowes. I worked for Wal-Mart corporate for over three years. I know what they own. :)
Nah, I started replying before you did...I just spent a long time googling an answer. By the time I'd hit SUBMIT, three posts had appeared above me. :) Some of us have never worked for Walmart, so we had to come by the answer the hard way. ;)
 

MaxKaladin

Villager
tonym said:
The lady at Kaminski's mentioned that getting a refrigerator at Lowe's may be cheaper, but it was risky because, if the refrigerator broke, it could be difficult to convince Lowe's to do repairs. With Kaminski's, she said, they'll come and fix the refrigerator, no problem, no big deal.
This sort of thing was what helped my father's business when Wal-Mart came to town. They were drastically undercutting us on lawn mowers and the like. For about three years they did a booming business. Then, all their cheap mowers started breaking down and Wal-Mart didn't do repairs. Our mowers were not only more reliable but we did repairs, kept most of the parts in stock and could get anything that wasn't in stock within a day (or Monday if you ordered on Friday). A lot of people decided that buying the cheaper mower from the big chain wasn't so smart after that. Service is something to consider...
 

Thornir Alekeg

Albatross!
Lowes Blows

I'll add my own Lowes story, nowhere near as bad, but annoying just the same.

I needed to buy a new leaf blower/vac. Went to Lowes, saw the model I was interested in getting. The shelf tag says it costs $x.xx. I go to the register, waiting in a very slow moving line. Finally my item gets rung up and the price is reported as $15 more than the shelf tag. I tell the cashier that the price is incorrect. She stares at the screen for a minute, looks at the box, looks back at the screen and tells me, no its not, it is the correct item and that is the price. When I tell her that is not what the shelf tag says, she calls someone in the department to check it out. Five minutes later we have heard nothing. She calls again. About another five minutes pass when someone comes to the register and tells the cashier that I read the wrong shelf tag and the price for what I was buying is correct. At this point I am not happy, and not convinced, but I figure the best way to take care of this is to do it myself. I purchase the leaf blower, bring it out to my car, drop it in the trunk and head back into the store.

I check the shelf tag myself, maybe I was wrong. Nope, the shelf tag lists brand and model number and the price is exactly what I thought it was supposed to be - $15 cheaper than I just paid. At this point I head over to the customer service desk and ask to speak to a manager. The person at the counter asks what the problem is, and I tell her it is a pricing error and to please call a manager. When a manager finally arrives, it takes me 10 minutes of explaining, walking back and forth with the manager from the shelf tag to the registers to show him the problem. The manager refunds the difference. I tell him that while I appreciate the fact that he is going to do so, I do not appreciate that it appears someone was either too lazy to check the shelf tag when I first noticed the problem, or they lied to me about the actual price. The manager just shrugs and tells me I have paid the correct price now.

When I got home I sent an e-mail to the corporate office. Three days later I come home and find I have a phone message from the store manager apologizing for the fact that I had a less than perfect shopping experience, that it is not how they do business, and that he hopes I will continue to shop at Lowes. Yeah, right.

Of course my Home Depot experiences have not been any better. Now I pretty much shop only at my local True Value, where the owner of the store lives in town, and the service is usually very good. I know I pay a little more than I would at Lowes or Home Depot, but I figure the money I am saving on medical bills by keeping my blood pressure down makes up the difference.
 

Ovinomancer

Flip Nazi
Nice of the spam bot to resurrect this 14 year old thread. My experience with Lowe's matches the OP, so I guess some things are eternal.
 

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