No Character Builder Update

[Greven]

Not sure I see the big deal here: If you're unsatisfied with the level of service you're being provided(or not being provided, as the case may be), the most effective thing you can do is cancel your subscription, and tell them why. It's the right of every consumer in the US ( or Canada, as I am) to stop paying if you're unsatisfied, and they do notice these types of things. I work in reporting for a multi-million customer company, and these numbers affect business decisions at the top levels all the time. But TELL THEM WHY. You need a sharp increase in the column of their spreadsheet to make a difference.

If you only subscribed until September so you could get this update, they're willing to compensate you for that (and have to many people). Contact them for what you feel you're due, and if they agree they'll credit your account. A stock holder( is WotC publicly traded?) won't care if there's a million dollars in credits for a mistake given out, but they WILL care if their subscriber numbers stop growing or drop.

 

[Mustrum_Ridcully]

It feels kinda odd that we want to tell people they shouldn't ask for refunds even if WotC is providing them if asked.

I think it's not our job to decide how much customers use WotC customer service. That'S entirely a thing between the customer in question and WotC.

I personally won't ask for a refund because I still feel I got what I payed for this month and do not find a month delay troublesome. I don't mind if some people feel otherwise.
I am glad that WotC customer service is solid and helps these people. It kinda reinforce my choice in being their customer and not someone else's or no one's.

 

[vagabundo]

Just to drop this in on the topic.

On the whole I am happy with DDI. I do think it is value for money. I do want WotC to continue to focus on improving the service; I think it is vital for the continued survival of DND as a hobby.

 

[mudbunny]

Don't tell me to look at the fine print and they're not legally responsible to give us updates to the builder each month. It's implied. It was on the schedule. It was delayed. So, extend our subscriptions by the length of the delay, if it causes those of us who are cut off to lose out. Simple enough solution.

You may not consider the legal fine print to mean anything, but WotC obviously does, otherwise they *would* be refunding everyone. As it is, WotC is providing refunds for people who ask for it. It is just a matter of contacting WotC customer service and indicating that you want a refund. It may take a day or two, but I have yet to see someone ask for a refund and not get it.

 

[Infiniti2000]

It feels kinda odd that we want to tell people they shouldn't ask for refunds even if WotC is providing them if asked.

Everyone can do what they darn well please, but the answer to this is fairly easy. If enough people complain about the issue and demand a refund for the month, then it may drive WotC to split up the monthly fee so that they will not refund a bigger amount of they expect this type of delay in the future. And, that hurts all of us.

 

[Dire Bare]

Everyone can do what they darn well please, but the answer to this is fairly easy. If enough people complain about the issue and demand a refund for the month, then it may drive WotC to split up the monthly fee so that they will not refund a bigger amount of they expect this type of delay in the future. And, that hurts all of us.

Eh, I'm not too worried about that. I feel pretty comfortable assuming that the signal to noise ratio is pretty high on this one. Lots of visible bitching on ENWorld and WotC's forums, but the number of people so upset to either request a refund and/or cancel their sub is probably pretty low.

Squeaky wheels and all . . .

 

[renau1g]

Yeah, I don't understand the attitude of "I love this company so much, it's oaky if they rip me off." I don't know any other way of describing that attitude, since calling it "fanboism" somehow gets you in trouble with the mods.

Yeah...I don't think anyone's saying that, but keep on with the WotC hate Sazzy... don't let facts get in the way, like always.

 

[Holy Bovine]

I just don't get why there are so many apologists here getting mad that someone says "well if they delayed my Sept. update, I should be allowed to delay my Sept. payment". To me that sounds perfectly fair & reasonable.

I once subscribed to a magazine that was supposed to be 6 issues/year. They ended up only putting out 4. Guess what they did- they gave me the next two issues from the next year to honor their end of the subscription of 6 issues what a concept.

Does this mean that everyone will get a free month added to the end of their DDI subscription? Only time will tell...

Email them and ask for it. It's not hard.

 

[Aegeri]

As I've said before, I won't be asking for a refund but if this keeps up and the poor quality of the magazines continues I won't have to. This is because Wizards won't be getting my money in future.

 

[JLant]

<Slightly off topic>

Brian, I looked up all the websites in your sig and I was *cryin'*, especially the cookbook analogy.

<more "on topic">

This thread has gotten a bit long so pardon me if I missed somebody saying the same thing. I typically do the a la carte model, updating the CB ~2-3 times per year. Of course, I missed the Essentials, Psionic Power and Dark Sun upgrades this round but I did get all the other updates since my last login. Personally, I appreciate the option to do things this way and applaud WOTC for offering it. I also appreciate that when I'm not actively subscribed, I can still use all the content. I do wish the same was true for the Compendium.

A question to those "in the know": why does WOTC do this kind of work "in house"? I purchased Hero Lab from Lone Wolf recently along with several data sets (Pathfinder, Savage Worlds and M&M2E to start) and found it as easy to use as the CB. For those not aware, the original purchase includes any updates of the original material (bug fixes, errata etc. ad infinitum) but newly released material is purchased separately. For example, for PF, the APG and Bestiary material were separate purchases.