No, 'we' aren't. You got a refund as an amiability and not because you were entitled a refund.
No really. I am. If I pay for a service/product and that product doesn't live up to my expectations, I return it or ask for a refund. That's called being a good consumer. Putting your money where your mouth is. Etc...
You're more than welcome to buy an inferior product. No one's arguing against you paying for September's D&D Insider offerings. So, why argue against those who feel like the product is inferior and would like a refund? It makes absolutely no sense outside of staunch fanboyism. Really.