JohnSnow said:
These two posts, in my mind, sum up the problem nicely. We have people (on both sides actually) making ad hominem attacks against large groups by inference. When a person in the attacked group eventually gets fed up and calls out the offending party, it seems they are the ones who get in trouble for it.
QFT. Because, you were like 'escalating'. Doesn't matter if they have made 50 nearly identical posts on the same theme. Doesn't matter if in edition to responding to the person, you are involved in a productive discussion on the topic, and they are not. Personal experience and observation, far too many times the original instigator gets off with either a verbal warning or nothing, while the person responding gets a more severe responce.
Granted, this has been improving - it isn't nearly as bad as it was a year ago or so - and I've seen some very positive behavior from mods lately where the are catching themselves and updating thier posts to reflect the fact that someone else was involved and they weren't exactly innocent.
It has not helped the situation to occasionally see moderators, who are entitled to have an opinion, not enforcing strict neutrality. To whit, a mod who is himself anti-4e seems more likely to penalize the pro-4e party than the anti-4e guy making the ad hominem attack. And vice versa.
I haven't observed that sort of direct bias myself, and personally I'd credit this moderator staff with being above that. However, I did observe that the moderator staff preemptively deligitimized criticism of 4e and enforced that and that that tone only changed only after some of the moderators began to adopt a critical view of 4e after which time criticism again became acceptable. So maybe there isn't individual bias, but there does seem to have been a sort of institutional bias resulting from what the mods were saying to each other in private. Since that time, IME, a large part of the problem is that they've been trying to pick up the peices from that.
Public shame is usually a pretty good control mechanism.
Frankly, I have the opposite opinion. Public shame rarely works on the internet, and can really only be counted on within closed communities. Trolls can't be shamed. The attention - positive or negative - and the passion it instills, whether pride or anger or even shame - is what is driving them. I personally think moderators themselves do themselves no favors by publicly shaming anyone. They do themselves no favors by explaining thier actions publicly. The red letters have been used alot less sparingly than strictly necessary the last two or three years. They should act as clinicly, and as minimally, as possible. Privately is a different matter.
Of course, I don't think temporary bans do much good anyway, so there is that. IME, people's behavior won't change, and it just makes for drama. If you temp ban them, then it is the same as saying 'We think you are valuable enough to stay', and in which case the temp ban is pointless. 99 times in 100, whenever a poster with more than a 3 digit post count is temp banned they are carrying on several perfectly reasonable discussions in other threads at the exact same time. So, it isn't like the person generally is having a bad day, its that they are having a bad thread or that there is some particular poster that for whatever reason drives them nuts. A three day ban means exactly what? And if you don't think that they are valuable enough to keep around, then what's the point of a temp ban?
Of course, this perspective is from someone that normally moderates political websites. There is a whole different level of animosity that is generally tolerated there, which I wouldn't want to see tolerated here. YMMV.
While I'm putting coals under the pot, speaking as a person whose been and is a moderator on other large forums, its rather bizarre that the public persona of the moderator is also the moderator. In my experience, elsewhere, you aren't allowed to post opinions as a moderator, and you aren't even supposed to reveal that you are a moderator. I think its way too late for EnWorld to change, and I don't think many of us that have been with EnWorld for years would want it to, but the divide between community member and moderator is unusually thin here.