OGL Step-by-step instructions for deleting a D&D Beyond account, from the perspective of a (former) user of the "Free" version

I just deleted my D&D Beyond account this evening. I only ever had the free version, since I'm not into digital games. I play(ed) D&D for face-to-face socializing, which I find emotionally nourishing.

Here's how: (using the DnD Beyond app on my iphone)
  • Log in.
  • Click on the "B" (Beyond logo) on the upper left.
  • Scroll to the bottom of the page. You'll see a "Delete Account" written in red. (It's situated so that you don't see it unless you scroll down.)
  • It will send you to Wizards Support. (There's currently a pop-up window that says that DnD Beyond is on 'holiday vacation', but just close that window.)
  • You'll see a form to fill out.
  • In the box labeled "What would you like to contact us about?" - click the "D&D Beyond Account Deletion" option.
  • Fill out the other stuff (email address, etc.)
  • For the "subject", I wrote: "OGL 1.1"
  • For the "description" (it's required that you type something here) I wrote:
    "I served as a DM for 40 years. Now I aim to refrain from purchasing new D&D-branded products for the rest of my life; including print, digital, novellic, and cinematic D&D products."
  • Note: you can ignore the questions "what's your user name" and the "order number from your account" -- those are not required questions.
  • Click submit button.
  • I received an email saying "Request Received" and that it's being processed.
  • The end. The end of D&D for me. And a beginning of devotion to ethical game companies.
Hope this helps others!
 
Last edited:

log in or register to remove this ad

Umbran

Mod Squad
Staff member
"I served as a DM for 40 years. Now I aim to refrain from purchasing new D&D-branded products for the rest of my life; including print, digital, novellic, and cinematic D&D products."

If you specifically state that you are done, you have just lost your leverage. If you are no longer in the market, they don't have to worry about pleasing you anymore, so your discontent with their actions does not need to be weighed heavily.

If you say, "I aim to refrain from purchasing new D&D products until the issues with OGL v1.1 are rectified," you are still a potential customer whose money they might get if they act as you wish.

If you don't care, and never will purchase their stuff anyway, don't bother deleting your account - it is one more gram of weight in their systems, costing them just that tidbit to maintain.
 

If you specifically state that you are done, you have just lost your leverage. If you are no longer in the market, they don't have to worry about pleasing you anymore, so your discontent with their actions does not need to be weighed heavily.

If you say, "I aim to refrain from purchasing new D&D products until the issues with OGL v1.1 are rectified," you are still a potential customer whose money they might get if they act as you wish.

If you don't care, and never will purchase their stuff anyway, don't bother deleting your account - it is one more gram of weight in their systems, costing them just that tidbit to maintain.
Well, I don’t care whether i said the perfect thing or not. Just sayin’ my truth.

What you said is fine, but I’m not you.

Deleting the free account is still a mensurable action. Leaving the account as deadweight on their system is too abstract for me. Not a very weighty spam.
 

masdog

Explorer
So I started this process earlier this week. It's not an instantaneous request. After a day or two, you will get a reply on your ticket from the WotC compliance team asking you to reply with additional details. You can also request to have your other WotC accounts deleted in the same ticket including your MtG:A account (which I requested because I haven't played in two years after getting tired of their deck shuffling algorithm).

Here is what they sent to me after I submitted the ticket
PLEASE NOTE: This action is not reversible and your D&D Beyond Account will be permanently deleted.

If you have a D&D Beyond Account:
First Name:
Last Name:
Email Address on the account:
Username:
Mobile Phone Number (if entered):
If you have made a purchase:
Full Billing Address:
Proof of Billing (can be any of the following):
Payment Method:
Credit Card, please provide the first 4 and last 4 of Credit Card used:
PayPal, please provide a D&D Beyond Order ID:

Copy of a Receipt of an Order placed on the account:

Do you acknowledge that if you are requesting deletion of your account and that we will not be refunding any purchases and you are choosing to lose access to your a D&D Beyond account and any activity that occurred on it including purchases?

Compliance Team
Wizards of the Coast

After processing this, you will get another email saying that you have up to 72 hours to reverse this decision, and that it can take up to a month for it to be completed.
Hello,

Thanks for providing that verification information. You have 72 hours to reverse your request to have your account removed from our systems.

If after 72 hours we do not hear back from you your request will be forwarded the appropriate team to handle it. It may take up to 30 days for them to complete your request.

Responding to this E-mail for any reason will pause this 72 hour period. Do not respond to this E-mail unless you want to cancel your deletion request.

You may not receive further contact from us on this matter.

Regards,

Compliance Team
Wizards of the Coast
 



Dausuul

Legend
If you specifically state that you are done, you have just lost your leverage. If you are no longer in the market, they don't have to worry about pleasing you anymore, so your discontent with their actions does not need to be weighed heavily.

If you say, "I aim to refrain from purchasing new D&D products until the issues with OGL v1.1 are rectified," you are still a potential customer whose money they might get if they act as you wish.

If you don't care, and never will purchase their stuff anyway, don't bother deleting your account - it is one more gram of weight in their systems, costing them just that tidbit to maintain.
It is highly unlikely that anyone with decision-making power will ever read the actual reply. What will likely happen is that some harried DDB employee will sort it into a bucket labeled "People who quit over the OGL fiasco," and the number of canceled accounts in that bucket will get reported to the big bosses.

As long as you make it clear that your departure is OGL-related, that number ticks up by 1; mission accomplished. No need to sweat the exact wording.
 

Umbran

Mod Squad
Staff member
It is highly unlikely that anyone with decision-making power will ever read the actual reply. What will likely happen is that some harried DDB employee will sort it into a bucket labeled "People who quit over the OGL fiasco," and the number of canceled accounts in that bucket will get reported to the big bosses.

As long as you make it clear that your departure is OGL-related, that number ticks up by 1; mission accomplished. No need to sweat the exact wording.

Because, as we have just learned, we know exactly what WotC actually thinks about at all times? Sure.
 

Yaarel

Mind Mage
I just deleted my D&D Beyond account this evening. I only ever had the free version, since I'm not into digital games. I play(ed) D&D for face-to-face socializing, which I find emotionally nourishing.

Here's how: (using the DnD Beyond app on my iphone)
  • Log in.
  • Click on the "B" (Beyond logo) on the upper left.
  • Scroll to the bottom of the page. You'll see a "Delete Account" written in red. (It's situated so that you don't see it unless you scroll down.)
  • It will send you to Wizards Support. (There's currently a pop-up window that says that DnD Beyond is on 'holiday vacation', but just close that window.)
  • You'll see a form to fill out.
  • In the box labeled "What would you like to contact us about?" - click the "D&D Beyond Account Deletion" option.
  • Fill out the other stuff (email address, etc.)
  • For the "subject", I wrote: "OGL 1.1"
  • For the "description" (it's required that you type something here) I wrote:
    "I served as a DM for 40 years. Now I aim to refrain from purchasing new D&D-branded products for the rest of my life; including print, digital, novellic, and cinematic D&D products."
  • Note: you can ignore the questions "what's your user name" and the "order number from your account" -- those are not required questions.
  • Click submit button.
  • I received an email saying "Request Received" and that it's being processed.
  • The end. The end of D&D for me. And a beginning of devotion to ethical game companies.
Hope this helps others!
Already did it, so couldnt go back to explain to others how.

I appreciate this.
 

Dausuul

Legend
Because, as we have just learned, we know exactly what WotC actually thinks about at all times? Sure.
Sure, maybe someone is carefully reading each email to determine if this person could be coaxed back.

But probably not. It's not worth nitpicking somebody's helpful contribution over.
 

Yaarel

Mind Mage
DnDBeyond made it weirdly difficult to cancel an account.

Meanwhile, Hasbro-WotC force playtesters to get a DnDBeyond account.

Seems to me, Hasbro-WotC really wants as many people as possible to have a DnDBeyond account − and really cares if people make the exceptional effort to cancel it.
 


Scribe

Legend
DnDBeyond made it weirdly difficult to cancel an account.

Meanwhile, Hasbro-WotC force playtesters to get a DnDBeyond account.

Seems to me, Hasbro-WotC really wants as many people as possible to have a DnDBeyond account − and really cares if people make the exceptional effort to cancel it.

Many many organizations will report on 'total users'. Not 'active users' or 'subscribed users'. Never forget folks, as my former statistician manager told me (former Government employee).

"3 kinds of lies. Lies, damn lies, and statistics."

Every account deleted, absolutely makes an impact on their reporting.
 

Lanefan

Victoria Rules
DnDBeyond made it weirdly difficult to cancel an account.

Meanwhile, Hasbro-WotC force playtesters to get a DnDBeyond account.

Seems to me, Hasbro-WotC really wants as many people as possible to have a DnDBeyond account − and really cares if people make the exceptional effort to cancel it.
I only know a very few people with DDB accounts, one of them tried to cancel today but the site was down. Too many cancellations to process all at once? (I gather the site is back up now)
 

kenada

Legend
Supporter
I submitted my request on January 5. I got an email tonight that the request had been processed, so it may take a little while. My published homebrew is still up, but it now shows a generic username instead of my now-deleted one.
 

An Advertisement

Advertisement4

Top