That's something I wasn't sure of. I figured honesty might help, but I've been told not to admit it was dropped on concrete. I've got other phones that's happened with, and they didn't shatter. This one did. We were walking the baby buggy, she went to pull out the camera, she had reached below the handle to get the phone out of the "glove compartment", and as she pulled it out, the back of her hand accidentally got caught against the handle, and it must have startled her or whatever, as it loosened her grip enough that it dislodged her phone from her fingers, and it tumbled to the ground.
Were we being reckless? No. It was just pure, bad luck.
It's a phone. You're going to use it. You're unlikely to strap it to your body....so you have to pull it out to use it, and accidents happen. Mine has a slight chip in the screen, despite the otterbox, as I was listening to some tunes while I was walking our german shepherd, he saw another dog and started going insane barking at it, when I tried to stop him, he got his front leg caught in the earphone cord and ripped the phone out of the belt clip and smashed it to the ground on top of a rock. I've since learned to wear the cable for my headphones *under* my clothes, to prevent a repeat. The chip itself is so tiny you have to hold it an inch from your face at an angle to notice it. I was disappointed at first, but at this point, it's a big deal. Unless I specifically look for it, I don't notice it. That particular fall on concrete was far more violent than what happened to her phone. The only difference, I think, was the case.
Incidentally, I still haven't figured out how to get the dog to stop barking at other dogs when leashed. If we're at an off leash dog park, or in the house and a visitor comes over, it's a different story. All happy wagging tail and face licks. But that's seriously off topic at this point.
Banshee