To be honest, Catalyst isn't the best, but it isn't the worst either. There have been many scandals and controversies at Catalyst, but those have also been at WotC and I'm not really seeing people stop buying D&D and MtG products... I also think that Catalyst depends on the brand. I've only been backing the two Battletech kickstarters and especially with the last one put a huge chunk of money in there. So I was always expecting a hefty shipping price + VAT + import taxes addon. I've completely suppressed how much I spend on that, I really don't want to look either...
And yes, if you live in the EU, you know these US centric companies are often horrible at fulfilling their KS cheaply (shipping), late, etc. But with the first BT KS, I got everything I ordered and was perfectly happy with it (as far as I remember). I also expect that when eventually the 2nd BT KS shows up, I'll also be perfectly happy with it. But it's late, not as late as some, but later then initially indicated, even so far as that some KS product has already shown up in stores...
But I've heard horror stories about some of the Shadowrun KS projects... Which I didn't back. But my issue isn't with a Catalyst KS, it's with non Battletech and Shadowrun RPGs made by Catalyst in general. I wouldn't say they suck, they tend to be uninteresting and their staying power (or lack thereof) clearly shows that. The same is true is for most of their board/card games, even their spinoff BT/SR games. I would even go so far as to say that the direction of BT and especially SR doesn't interest me anymore. I have almost all the FASA era BT/SR stuff, but very little Catalyst era stuff beyond the core BT books/boxes. In the BT KS I'm after the minis, the faction swag, the hex mats, and the big art/universe book. For the rest I've bought decades of books in pdf for cheap via Humble Bundles and Bags of holding.
Especially with licensed stuff, the license is going to run out sooner or later and then just before things go on heavy sale. I picked up Transformers RPG, the G.I. Joe RPG, and the Power Rangers RPG for cheap in pdf via a Humble Bundle. Space is limited in my collection, so it needs to be really special to be added to it, and this just isn't it. Not even backing for a pdf.