Garnfellow said:
Given Mongoose's long history of rotten, slip-shod editing, I would urge everyone to wait before throwing the artist or anyone else under the bus just yet. For example, I understand that the very sell copy on the back of a recent Conan boxed set is riddled with typos -- if your quality control is /that/ bad, I could easily imagine a last minute mistake like sustituting a placeholder map for the final one.
One word - character.
Is that acceptable? No. When I go into the office tomorrow, a new procedure will be in place to ensure that even this can never happen again. Is it indicative of the contents of the box? Absolutely not. I won't go into the whys and wherefores, but the text on the back of this box was not subjected to the same tests and procedures as that inside - as from tomorrow, it will be.
That said, Mongoose is a very different creature to the beast it was a year ago when the Conan RPG was first released. I cannot _begin_ to tell you ther feelings I have towards the individuals responsible for that




-up but, in a way they did us a favour.
Up to that point, Mongoose was run as any other small-time RPG publisher. Projects tended to be 'private' and just one person was responsible for each one. We trusted said individuals because, well, they had always done good work in the past. Conan ended all that when several people, and one in particular, quite frankly took the mick.
From that point on, we had a major overhaul of the company. More (and better) editors were brought in full-time, a management structure was put in place and proofing standards were raised by an order of magnitude. We made it impossible for the faults of Conan to spread to other books. Impossible.
Now, we are still only human - there are just more of us working on each project, so more problems get picked up. There will always be some problem somewhere that will bite us in the backside - if the likes of GW and WotC need errata, then perfection is still a distance away from the industry as a whole. The text on the back of Shadizar is an example. One wrong word, very frustrating but in no way effects the rest of the product. The artist issue is something else and people are right when they say he will likely never work in the industry again. We are just verifying a few facts and then will be happy to tell any publisher who asks what happened. Harsh, yes, but this is a case of someone taking the mick out of us to a degree not seen since Conan went to edit the first time.
Not that all this means much to the average gamer - you want good products and you want them now, right? The problems within an indivdiual company, while mildly interesting, have no bearing on your games. However, I can say that Mongoose has turned into a very different company over the past 12 months. The map and 'character' issue of Shadizar aside, you won't find anything like the problems in the past in our recently released books. You don't have to take my word for that - next time you are in your local games store, leaf through a recent Mongoose book. You will see the difference.
If you are wondering why people have stuck with us all this time, I think it is because we have always done what we said we are going to do. We have also handled our subject material with great care - B5 is a great game - so is Conan. Check out Jeremiah, even if the TV series was not your thing.
If anyone is still reading this (!), there is a very good reason why Mongoose has had these problems in the past while other companies seem to escape (more or less). First, obviously, the first printing of Conan did us no favours, and so gamers are naturally more critical when they come across our books - as they have every right to be. Second, there is no other games company that has grown with the speed Mongoose has in recent times.
Look at it this way. We joined the d20 chase late. All the Bastions, Mystic Eyes, Green Ronins, and all the rest were well established before we came along with the Slayer's Guide to Hobgoblins. There were over 100 hundred companies releasing d20 books at that time (we counted them!). Today, Mongoose has 17 full-time employees. Full-time. Permanent. The company grew at such a rate that it took both myself and my business partner by quite a surprise. Three years beforehand it was just him and I, with a couple of freelance artists. All of a sudden, we had a full blown company (a _proper_ company, with employees, Tax, PAYE, health benefits, etc) on our hands. As the company grew and expanded more and more things started to happen and, briefly, we fumbled the ball - the height of this was with Conan and for the reasons I described before. We were a medium-sized company (in RPG terms, small business still in real terms) but we were operating in the same way as we had always done. Didn't know any better.
Conan was the watershed. We swept the decks, employed some good people and completely restructured the company. From now on, it would operate as a 'real' company. Yes, mistakes would still be made - but you would be able to count all of them over a 12 month period on one hand and with 5-6 books coming out every month (with miniatures too now) that is a damned impressive record, if I do say so myself (!).
In short, if you are used to Slayer's Guides and Quintessentials, Mongoose is a very different company now, to the extent that you may not recognise it. Leaf through a few books down your local store, see the difference. I will now match our books with those of any other publisher in the market. They are ten times better than they ever were.
I want to thank the guys who have stuck with us through our growing pains and welcome those who may take another look at our books. We have some _awesome_ stuff coming out over the next 12 months and it would be a shame for anyone to miss it because they were expecting a first printing Conan. That, at least, will never happen again.
Now, if you will excuse me, I am off to research painful methods of exacting revenge on wanton artists. . .
And yes, _that_ will never happen again either. . .