D&D General WizKids Issues Refund for Baldur’s Gate 3 Character Boxed Set

WizKids announced they will issue refunds to all customers who purchased the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set from their webstore. From the statement:

As a company, WizKids seeks to create products that enhance and add to the enjoyment of game play. We want our customers to build long-lasting, fond memories around game nights with friends and family using our products.

Unfortunately, we missed the mark on this goal with the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set. If you purchased this set through our online stores, we will be offering a full refund to those who are unsatisfied with their set. To begin a request, please contact customerservice@wizkids.com.

We’re aware of the recent reports and complaints and are taking them seriously. Our team is currently investigating these issues and taking action to make this right for those whose purchases were negatively affected and to ensure these issues do not recur in future products and reprints.

If you purchased your set from a local retailer, please return it at your point of purchase for a full refund. If you have any issues, please reach out to us for assistance at the email above. However, if you wish for a product replacement, we ask that you create a case through Wizkids Product Replacement. We will work with you to provide a product replacement and ensure that it meets the standards expected.

A Reddit thread posted on Friday, May 16, shows images of the miniatures and complaints of poor quality on the details of the pre-painted miniatures. Here are examples using promotional images from pre-order solicitations next to the images from the Reddit user:

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[Clint_L]

'Realistic' in terms of buying individual miniatures rather than big batches. While you're only paying $1 per miniature, I kinda suspect you spend a lot more money in total on miniatures than the typical D&D gamer who just wants a single mini to represent his character. In terms of actual dollars spent, buying a Hero Forge miniature isn't going to break the bank for most people.

That's fair. I buy singles on occasion - I used to buy more, but prices have gone up and given the scale of my collecting, Kickstarters and similar options are far more cost effective.

 

[MGibster]

'Realistic' in terms of buying individual miniatures rather than big batches. While you're only paying $1 per miniature, I kinda suspect you spend a lot more money in total on miniatures than the typical D&D gamer who just wants a single mini to represent his character. In terms of actual dollars spent, buying a Hero Forge miniature isn't going to break the bank for most people.

I own a crap ton of Games Workshop miniatures, so I'm in no position to talk about "realistic" purchases. (Looks back at $1,200 worth of Imperial Knights sitting on his shelf.) The folks I know who have purchased from Hero Forge aren't typically the type of folks who are big into miniatures. They're people who might just own a handful of miniatures and are in the market for one that specifically resembles their character. I have yet to meet one that hasn't been happy with their purchase.

 

[MGibster]

That's fair. I buy singles on occasion - I used to buy more, but prices have gone up and given the scale of my collecting, Kickstarters and similar options are far more cost effective.

It's the only reason I own any version of Zombicide. It was a great way to get a lot of Old West miniatures for use with Deadlands.