Fifth Element
Legend
Even if this were to affect their response, how would they be able to differentiate you from some random guy wanting to put up their images without paying for them? They don't know how much you've spent. This is the perspective you're lacking: you're not considering their point of view.Yes, I do feel entitled to something. I have only been playing 4E for a couple months and I've already spent a ridiculous sum on their products. That DOES entitle me to good support.
That being said, you're entitled to nothing more than you've paid for. I've never seen anything in my 4E books that says "Call customer support and ask about our legal policies!" If anyone were going to discuss it, it would be their lawyers, and they're not going to discuss anything like that with random internet dude. You may feel entitled to that, but you have no right to feel entitled to that. It's all you.
And I work in the business world. As an accountant my position relative to my clients is similar to that of a lawyer. I would advise my clients not to discuss anything like this with their customers. Even very large, important customers. It's simply none of their business.I'm sorry, but I work in customer service.
Maybe you should try buying a large block of Hasbro stock. Maybe then you could feel entitled to an explanation.