Hello En Worlder's, bit of news that some of you may already know about but is definitely new in a few important aspects to me. It's been known for a little while that Wizards of the Coast / Hasbro is not going to be allowing new subscriptions to it's digital option for Dungeons & Dragons Insider: so, if you had previously been an 'Insider' (existing account information, DCI #, billing info, all that) but were not Currently Subscribed when the news was released, you would not be able to re-subscribe and access the D&D Insider Toolbox with the Character Builder, and Compendium for 4th Edition Dungeons & Dragons. However, that was not apparently the end of the changes.
I have an existing subscription whose end date was set for end of day today, 12/29/2015; I understand there is / was (?) some sort of grace day, so that I could re-subscribe on the 30th for example and keep my subscription going. I signed into my account today with the full intent of extending my subscription further as I have previously, via a $23.85 (USD) payment for a 3-month period of Access / Service. I received notification that regardless of valid billing details (aka, money on hand and ready to be spent) Digital River, or Wizards of the Coast, or Hasbro - whoever - was unwilling / unable to accept the order. "We apologize for the inconvenience, but your request cannot be processed at this time. Please contact customer service to assist with your needs."
Okay, this is disheartening and pretty chilling. I called customer service and spoke with a representative who advised me that there is some sort of issue with Digital River / Wizards of the Coast & / or Hasbro at this time, and that unless you are on an auto-renewal setup, or had a longer paid service period than myself, they were not taking orders at this time to continue the service, nor did they have any sort of workaround for providing an option to continue to allow access for those with cash on hand. This is problematic.
I have a screenshot that clearly shows the webpage where it is stated, "The tools are not available to new subscribers at this time, but existing subscribers can continue to renew the service." I have a receipt that clearly shows my service time continued through Expiration Date: December 29, 2015. This is confirmed by e-mails.
I was told and I have no reason to disbelieve my reaction will be forwarded to the appropriate departments in Wizards of the Coast / Hasbro; I also have received an E-mail I am preparing to forward on as well to Customer Support in relation to this. Now maybe it's just me, but I don't believe this should have been an issue at all. There was no notification of this; even the notification of the Website Change & Subscription Changes were on the day of, but stated not to worry for existing subscribers. Apparently, there should have been a greater level of worry on my part.
I have an existing subscription whose end date was set for end of day today, 12/29/2015; I understand there is / was (?) some sort of grace day, so that I could re-subscribe on the 30th for example and keep my subscription going. I signed into my account today with the full intent of extending my subscription further as I have previously, via a $23.85 (USD) payment for a 3-month period of Access / Service. I received notification that regardless of valid billing details (aka, money on hand and ready to be spent) Digital River, or Wizards of the Coast, or Hasbro - whoever - was unwilling / unable to accept the order. "We apologize for the inconvenience, but your request cannot be processed at this time. Please contact customer service to assist with your needs."
Okay, this is disheartening and pretty chilling. I called customer service and spoke with a representative who advised me that there is some sort of issue with Digital River / Wizards of the Coast & / or Hasbro at this time, and that unless you are on an auto-renewal setup, or had a longer paid service period than myself, they were not taking orders at this time to continue the service, nor did they have any sort of workaround for providing an option to continue to allow access for those with cash on hand. This is problematic.
I have a screenshot that clearly shows the webpage where it is stated, "The tools are not available to new subscribers at this time, but existing subscribers can continue to renew the service." I have a receipt that clearly shows my service time continued through Expiration Date: December 29, 2015. This is confirmed by e-mails.
I was told and I have no reason to disbelieve my reaction will be forwarded to the appropriate departments in Wizards of the Coast / Hasbro; I also have received an E-mail I am preparing to forward on as well to Customer Support in relation to this. Now maybe it's just me, but I don't believe this should have been an issue at all. There was no notification of this; even the notification of the Website Change & Subscription Changes were on the day of, but stated not to worry for existing subscribers. Apparently, there should have been a greater level of worry on my part.
Last edited:
My friends and family get that from me all the time. They know a text is from me when they here one come in, followed by another, followed by another, and then - possibly - followed by another ... one or two. :LOL Hey, character limits are for Twitter!
