Biggest take away so far for me that hasn't been covered in other interviews (not finished listening) is around the 33:00 minute mark. In addition to the scrambling to put out actual changes to the OGL and not wanting to communicate until something concrete could be said so as not to flame the fire, the internal leaks shut down internal communication. This made it harder to create external communication. For instance, that first statement was not seen by Kyle until it literally got posted, because the internal systems of communication shut down because of a lack of trust as the leaks continued.
This feels very accurate and helps explain this part of the breakdown in communication to me, and why that first public response was so bad.