Cool. I didn't mention Reddit. Please engage with what I'm saying, rather than strawmen.
Their market research is weirdly designed. I just filled out the most recent overall survey and, like the UA feedback surveys, it's difficult to tell them that something is pretty good but needs work, or something's a decent idea but approached wrong.
It's all based on dramatic binaries, which means they're getting back either lavish praise for everything they do (which certainly represents some members of the ENWorld community) or abject hatred of what they do (which likewise represents some others), but nothing in the middle -- which leaves out, I'd argue, nearly the entire user base.