I suggest they read my words and stop inventing words I did not say. It always help.
Yes. The backlash they had with 4e has nothing to do with communications. It was about crunch and fluff. 4e's failure was because of bad content, not bad communications or too much content (but it didn't help).
Good communications is good business, especially in a niche business like PnP RPGs where everyone knows everyone. Yes, that is a hyperbole.
I see. WotC is a martyr now. No wonder it needs defenders.
In a perfect world everyone would be polite and bla bla bla. It is not a perfect world. Part of the job is handling communications. If they can't handle that, they should find another job or become permanent jurors. If they want a better attitude from people, they should have better communications. Seriously. People forgive people who are honest. Easily at that.
Take a look at a failed product from Paizo and Erik Mona talking about its cancellation:
http://paizo.com/products/btpy88r4/discuss?Pathfinder-Cards-Subscription#46
Paizo must be going bankrupt, right? Nerdrage, right? No. People understand. They get mad when they do not undertand (from lack of communications). They speculate or just get frustrated. And it is understandable*.
Part of the problem.
Yes. People are reasonable. It is WotC's refusal to communicate that is unreasonable. This thread, and probably Perkins' tweet wouldn't exist with better communications.
Is it officially what WotC is doing? Cause if it is not, it could be unofficially non-cancelled.
*Notice I said understandable and not excusable. A nuance that is important.