Dragonscroll
I had the same problem with Dragonscroll. I put in an order for some modules that never arrived. My credit card was charged, and several e-mails to them to inquire about the situation went unanswered.
I believe they went out of business, so my money is gone. Sure, I could go after them but as the total cost was about $25, and this was some time ago, I've decided to just take it as "lesson learned" and leave it at that.
On a side note, I work at a major publishing company and deal with mis-shipped product all the time. We're a major company (owned by that online service we all so love to hate), and we have a whole department dedicated to Customer Service. A lot of these small online operations have one or two guys running the whole thing, so some delay in communication is to be expected.
That doesn't excuse what some of these places do, it only tries to explain it.
The very fact that Citizen Games came on here to respond, and promise that the situation will be cleared up, should give us some reason to cut them some slack.
Doesn't mean the parties involved should not take their future business elsewhere, as bad service (no matter what the reason) should be responded to.
So, lesson learned on both sides. Hopefully those waiting for product will get it soon, and the companies will have to work extra hard to rebuild customer trust.
That's all I got.
