The word "confusion" is misused here - or, at best, is a metaphor.
No one is literally puzzled. No one literally fails to understand what is going on. Rather, some people who identify as D&D players do not want to identify with this. They see it as an affront. I have seen the word "insult" used.
The response is the same, in its basic nature, as those who object to changes in other sorts of serial fiction (soap operas, movie series, comics, etc). No one who (say) objects to Wolverine's claws being stripped of adamantium to become bone, or who thinks that the clone saga turns Spider Man into a travesty, is expressing epistemic difficulties. They are not confused by anything. Rather, they don't like it.
At which point at least two responses are available. One is to ignore it, on the general principle that one should not spend leisure time or money on stuff one doesn't care for. The other is to reaffirm one's identification with the fiction at issue (D&D, Marvel Comics, whatever) and to condemn the stuff one doesn't like as a travesty/betrayal/insult. Someone who takes the second path is someone I would say cares about canon in a very different way from how I do.
I feel that I have a good idea of the reasoning behind the changes and even I am literally confused about why they actually decided to pull the trigger.
Category one is your casual and they probably dont even care enough to realise something has changed and Category two should be your core target market. This should be in your basic Business Economics 101 class as text book examples of what not to do with your business.
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