For those having problems with their D&D Insider Account

[Boss]

I read in one of the other threads that a few people were having the same problem I was, they could not access their D&D Insider account. For the past two days, I have tried multiple times to get on to the site with no luck. Well, I think I figured it out.

It seems that Gleemax is having problems with some accounts. I had decided just to reregister an account and went here - gleemax registration. There is a link there for "migration". Click on it and answer the questions with your original account info. When you have finished, you will be able to access D&D Insider normally. At least, that is what happened with my account.

Hope that helps a few people.

 

[Greg K]

I did the migration several days ago and verified it. I can log into gleemax (and am currently shown as logged in from the last time that I visited), but I still have not been successful getting into DND Insider- it keeps telling me that I need to log into DND Insider and then gives me the same message again after after I log in.

 

[EricNoah]

And just to be sure -- you are now using your e-mail address instead of your username to log in, right? That one stumped me for a sec too.

 

[Greg K]

And just to be sure -- you are now using your e-mail address instead of your username to log in, right? That one stumped me for a sec too.

Yes

 

[Scribble]

Check your password...

Was your password you set for you DDI different then the one you set for your wizards forums account? Apparently I think it changes the PW to whatever it is on the WOTC forums after you migrate.

That one zanged me for a bit until I realized it had set my PW to one that I used in an old WOTC forum account from like 5 years ago.

 

[XCorvis]

Blow away your cookies and clear your browser cache too. They've changed so much it could be bad data left over from an earlier version.

 

[Greg K]

Check your password...

Was your password you set for you DDI different then the one you set for your wizards forums account? Apparently I think it changes the PW to whatever it is on the WOTC forums after you migrate.

That one zanged me for a bit until I realized it had set my PW to one that I used in an old WOTC forum account from like 5 years ago.

Password verification = true. I even tried a false password which showed verification=false

 

[Greg K]

Blow away your cookies and clear your browser cache too. They've changed so much it could be bad data left over from an earlier version.

Thanks. I will give it a try. I know the browser cache has been cleared, but I haven't cleared the cookies.

 

[Greg K]

YES! Thanks XCorvis. Clearing the cookies worked. I can now access Dragon.

 

[Scribble]

YES! Thanks XCorvis. Clearing the cookies worked. I can now access Dragon.

Cookies... Bad for your waistline.. and your gaming habit...

 

[Greg K]

Cookies... Bad for your waistline.. and your gaming habit...

Lol. It's a cookie conspiracy.

It began with the culinary arts department at the college where I work baking fresh cookies everyday. I am addicted to both the white chocloate macademia and the oatmeal raisin cookies. Unfortunately, the habit is wreaking havoc with my workout results.

Now, WOTC has joined against me.

 

[Paradox]

Of course, if you're still having problems, contact customer service.

http://wizards.custhelp.com/

 

[XCorvis]

YES! Thanks XCorvis. Clearing the cookies worked. I can now access Dragon.

Good to hear. Hopefully that will work for other folks having problems too.

 

[Greg K]

Of course, if you're still having problems, contact customer service.

http://wizards.custhelp.com/

I originally did and they were no real help. The customer service rep with whom I spoke told me that tech support for Gleemax is actually handled by someone else and the best WOTC customer support could do is walk me through setting up a help account for me to send a help email. That was annoying as calling WOTC or emailing customer support were two of the options given for dealing with problems logging into DND Insider.