So, let us put it this way...
@CapnZapp, I commend how respectful you have kept this discussion. You've patiently laid out the points well. However, he's not going to change his mind, and that's okay. He doesn't have to agree. I think you can let it go at this point.
@Maxperson, Your complaints have been heard, but we just don't agree with your assessments. We will not be changing the feature at this time. We'd recommend you move on to something more constructive.
@CapnZapp, I commend how respectful you have kept this discussion. You've patiently laid out the points well. However, he's not going to change his mind, and that's okay. He doesn't have to agree. I think you can let it go at this point.
@Maxperson, Your complaints have been heard, but we just don't agree with your assessments. We will not be changing the feature at this time. We'd recommend you move on to something more constructive.