Pineapple Express: Someone Is Wrong on the Internet?

[Ryujin]

"As per my last email..."

Had to do it to 'em.

Also did a variation on this today: "I don't think that you answered this question from my last message..."

 

[Ryujin]

CIO wants all groups in my department to all be on campus, at least once every two weeks, to spend a day on improving processes in the "Lean" way.

We will spend several days discussing how to get our clients to respond to us in less than 2 weeks, with less than 3 reminders.

 

[Velderan]

As often as I can, baby. And since my spellcasters often have other uses of their reactions, isn't too often. Just often enough to thwart them sometimes.

I think I ended up using my spellcaster NPCs reactions more often for casting shield. It all seemed to depend on how close the PCs melee characters were to the NPC spellcasters.

 

[RealAlHazred]

CIO wants all groups in my department to all be on campus, at least once every two weeks, to spend a day on improving processes in the "Lean" way.

We will spend several days discussing how to get our clients to respond to us in less than 2 weeks, with less than 3 reminders.

snerk Uh, good... good luck with that!

 

[Whizbang Dustyboots]

CIO wants all groups in my department to all be on campus, at least once every two weeks, to spend a day on improving processes in the "Lean" way.

I already know I'm glad to not be in whatever industry this is, but what is the "lean" way?

 

[billd91]

I already know I'm glad to not be in whatever industry this is, but what is the "lean" way?

The code or process is less well-marbled by delicious, delicious fat.

 

[Ryujin]

snerk Uh, good... good luck with that!

Exactly the point. Our two biggest blocks to improved performance are:

• Clients who never seem to respond to us until we close their request for lack of response.
• The "reload permission form" that we asked another group to convert from a paper request to an online form, which they then made into a form that creates three separate requests. Every request has part of the info we need.

I already know I'm glad to not be in whatever industry this is, but what is the "lean" way?

It's university IT support. I'm in the End User Computing group which means, unlike almost literally everyone else in the department, I actually see the clients' faces. Most don't even exchange email with them.

"Lean" is the new buzzword for what used to be called The Toyota Way. It's about removing blocks to performance like in-built inefficiencies, or parts of processes that introduce error. I received such training more than 25 years ago, at a different employer, but it was common sense enough that it's always been part of my work philosophy. Another part of my personal philosophy could be referred to as, "Work in such a way as to put yourself out of a job." I like educated clients and clients like it when I explain why you should do something.

The Toyota Way - Wikipedia

en.wikipedia.org

 

[Umbran]

It's university IT support.

"Lean" allows for outside-the-box approaches.

Like: Pay pizza money to a bunch of students to show up to the offenders' offices dressed as orcs to demand responses....

"Lean" is the new buzzword for what used to be called The Toyota Way.

"New," meaning, "coined in 1988".

I received such training more than 25 years ago, at a different employer, but it was common sense enough that it's always been part of my work philosophy.

It is one of the things that, once you are taught it, you think, "Why would anyone not do something mostly like this?"

 

[Snarf Zagyg]

Also did a variation on this today: "I don't think that you answered this question from my last message..."

Then again, it's hard to beat this classic!

Spoiler: one curse word, the six letter one starting with a

Now, if you're asking yourself if I've ever done something similar, well...

you already know the answer.

 

[Ryujin]

Then again, it's hard to beat this classic!

Spoiler: one curse word, the six letter one starting with a

View attachment 374658

View attachment 374659

Now, if you're asking yourself if I've ever done something similar, well...

you already know the answer.

When I was in the job where I got the Lean training, the CFO would use me as his personal business communications writer when he visited from the West Coast. I was already pretty good at both technical and business communications, as I was the type of student other students hated for being able to write 5K word essays the night before they were due, but this allowed me to hone my craft. The CFO would generally get me to do 4-5 rewrites of anything I wrote, only to end up about 2 words from where I started.

Imagine how he felt when they folded the Eastern Canada office and laid everyone off, trying to short us on the pay-outs we were due, only to be met with those same skills in response