That agrees with what customer service, and most people in this thread have been saying.
Yup. Though I can see exactly where people get confused:
Only the dice you would normally roll to calculate damage are maximized. If another bonus (like from a weapon or feat) causes you to roll extra damage dice when scoring a critical hit, those dice are rolled as normal.
There's an implicit 'only' in the second sentence: "If another bonus causes you to roll extra damage
only when scoring a critical hit".
Let's take the example fissionessence used, the Inescapable Force feat. I attack an incorporeal creature with a force power; the feat causes me to roll extra damage dice (a d10). So the feat causes me to roll extra damage dice (a d10) when scoring a hit. So give that a critical hit is a hit, the feat causes me to roll extra damage dice (a d10) when scoring a critical hit.
But the feat does not cause me to roll extra damage dice
only when scoring a critical hit.
So we are required to make two assumptions to correctly parse the FAQ answer:
1. An extra d10 that only applies when using a Force power against an incorporeal opponent counts as "dice you would normally roll", even if that specific scenario is an abnormal one. 'normally' refers to 'dice that would apply on a non-critical hit in the exact scenario that currently exists, however abnormal', not 'dice that would apply in a normal scenario'.
2. Understand that since point 1 means that all bonuses that apply on a non-critical hit are already covered by the first sentence, the second sentence only covers bonuses that do not apply on a non-critical hit, and thus
only apply on a critical hit.
As soon as one reads 'normally' to exclude scenario-specific bonuses, like striker damage, those naturally fall under the second sentence, since they
do apply when scoring a critical hit; point 1 is thus crucial to correctly parsing the answer.
-Hyp.