That said I tend to forgive them Gleemax and the associated software screwups. I have been involved in software development car crashes and in developing software for managements with no experience in software development. D&D management seem to have made all the classic mistakes.
As far as the software stuff goes, let's not forget that the story there is actually pretty tragic. No one can predict a murder/suicide derailing your software development.
As much flack as WotC deserves, there was a bunch of OTHER stuff too that just dumped all sorts of gasoline on the already burning dumpster fire.
@Snarf Zagyg has a really fantastic post about the timeline floating around here somewhere that I forgot to bookmark and really should because it's just spot on.
It's really rather interesting when you think about it. SF&F fandom is so different from other fandoms. We certainly don't expect the coach of the Toronto Blue Jays to post on some baseball website to argue player choices, for example. I'm pretty unaware of any websites where directors or producers of non-SF&F movies interact with the public on anything remotely close to the interactions we get here. But, F&SF fans have always had a very intimate relationship with content producers. You could pretty easily meet people like Patrick Stewart at an SF convention. You could interact with Gary Gygax at Gen Con for years and years. Or Mike Mearls, or whoever. For a very long time, I think because F&SF as a genre has been so tiny, that the fandom has really gotten used to being able to directly interact with pretty much anyone in the genre.
I mean, good grief, I emailed Neil Gaiman years and years ago to ask if I could use his story "How to Talk to Girls at Parties" in my ESL class and he was tickled pink. Emailed me back with a very friendly letter letting me use it no problems. Heck, that's a story that actually got turned into a movie with Nicole Kidman. Not exactly unknown stuff, although, I think at the time it rather was. But, no problems at all. Totally nice about it. Could you imagine me emailing some non-genre writer and doing the same thing? I certainly can't.