Subscription Curiosity, Possible Non-Issue

[pawsplay]

So I changed checking accounts, and my PayPal account became unverified. It is now verified. I received a notice that my subscription had been cancelled, but when I look on ENWorld, it says I still have a copper level subscription active. The renewal date is July 3rd... My CS account says it is still active.

What on Earth is going on? Would it be possible to get a clue-in on how, exactly, subscriptions are processed?

 

[Morrus]

What date did you change the account?

PayPal has an unfortunate policy of cancelling subscriptions when you change the funding source. It's incredibly frustrating - both to you and to me (I estimate I've lost a couple of hundred subscribers at the very least that way).

It might be that your last payment went out on 3rd July, which means that your access here will stay until 3rd August (you having paid for a month). Can you verfify when the last payment was made from your PayPal account?

 

[pawsplay]

I changed it a week or two ago. Last payment went out June 3rd.

 

[the Jester]

I had the same thing happen. I didn't realize it was canceled until I was posting in a thread here discussion subs and I saw it next to one of my posts. I was like, "Huh?"

 

[Morrus]

I changed it a week or two ago. Last payment went out June 3rd.

And you still have access to Search and the subscriber downloads?

 

[pawsplay]

And you still have access to Search and the subscriber downloads?

Yes.

 

[Morrus]

Yes.

Ugh. That's very not good.

I hate computers.

 

[pawsplay]

Ugh. That's very not good.

I hate computers.

But I am inactive now.

EDIT: And I have now re-subscribed. All is good.

 

[Morrus]

But I am inactive now.

EDIT: And I have now re-subscribed. All is good.

How bizarre. I didn't do anything yet! I guess the month that PayPal uses isn't date-date but 31 days, then.

 

[Sammael]

My account is now listed as "inactive" but I never got a mail from PayPal about cancelation. Furthermore, I should have had enough funds on my credit card on the date of my renewal, so the payment should have gone through. I'll investigate some more tonight when I get home from work.

Found the subscription, says that the status is "failed" for some reason. I don't have the option to try again. What now? Cancel it and get a new subscription?