Ryujin
Legend
My group asked the group that supports our trouble ticket software to simplify the process of requesting computer reloads by creating a response form for clients to fill out, with all the necessary information. They gave us a landing page that takes the client to a web page showing a few simple questions with a button to click on for the form with mandatory fields and a "submit button." How this works, in practical terms:The fact I can get more done in an hour and a half on a weekend, vs a full work day due to meetings, Teams chatter, and emails, is proof enough that the typical work process is flawed.
Just let a man work.
- When used correctly it creates 3 separate requests, all of which contain information that we need.
- Clients can use it incorrectly by answering the few questions on the landing page and then hitting "submit", which results in three empty forms.
And this was after we had mandatory "Lean" training.