Pineapple Express: Someone Is Wrong on the Internet?

Oh, doesn't it...
In case anybody hasn't seen it.

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I have gotten into ordering certain clothing (and some other products) from DTC (direct to consumer) companies. Some of what I order is MTO (made to order). MTO stuff- clothing or otherwise- sometimes takes weeks, months or years for you to get your order, but they almost always tell you what the wait time is going to be before you place an order.

I found a pair of higher-end leather sneakers from a DTC company that had a LOT of 4-5⭐️ reviews and almost no low ones. Even the message board posts were relentlessly positive, with frequent recommendations to people’s queries. So I felt confident in giving them a try.

I placed my order in November; the shoes have still not arrived. They were not MTO. Communications with the company’s CustServ has revealed that the factory keeps not making them in my size.🤦🏾‍♂️

I’ve put them on notice that they have 2 weeks.
Do you mind sharing the name of the company? I’ve been looking at some clothes and shoes from some MTO/bespoke companies and am a little afraid of taking the dip due to cost.
 

Do you mind sharing the name of the company? I’ve been looking at some clothes and shoes from some MTO/bespoke companies and am a little afraid of taking the dip due to cost.
I don’t mind. It’s Jak. I ordered a pair of sneakers from their Royal product line.

At this point, I’m hoping it’s an aberration. When if it is, though, I’m not impressed enough with their CustServ to consider ordering from them again unless the sneaks are significantly better than similar products from other companies.

The other leather sneakers I’ve bought in the past year from Beckett Simonon, Wolf & Shepherd, and Thursday (yes, the boot company) have all been well made, and the few hiccups I’ve had with my purchases were quickly resolved. Of those, only Beckett Simonon is primarily MTO. But to be fair, Jak isn’t primarily MTO either.

Generally speaking, the most common problems I’ve had with orders with DTC/MTO clothing have been with product availability- things getting sold out, usually generating a rapid cancellation & refund and getting the sizing right. In the latter case, I do take pains to make sure I ask sizing questions before purchasing and making sure I get my measurements right.

And of course, anything that’s truly MTO takes extra time to complete the order. Beckett Simonon wait times are typically in the 1-2 month window. Some boots I’ve found- but not ordered- have waitlist + production time that are a year or more. Hats & vests have been in the 1 month window.

To date, I have not had an issue with quality. Even stuff I’ve had to return or exchange has been well made. For the most part, I think I’ve gotten value for my money. But even so, there’s some companies I won’t buy from again.

One of the first MTO purchases I made were some flashy custom shoes from Undandy. At the time of the purchase, they were just over $200, made in and shipped from Portugal. Right now (years later), the same shoes would be over $350, and the only plus to buying from Undandy would be the customizability. Quality wise, I can find shoes of similar or superior quality from more mainstream shoemakers for that same price.
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I don’t mind. It’s Jak. I ordered a pair of sneakers from their Royal product line.

At this point, I’m hoping it’s an aberration. When if it is, though, I’m not impressed enough with their CustServ to consider ordering from them again unless the sneaks are significantly better than similar products from other companies.

The other leather sneakers I’ve bought in the past year from Beckett Simonon, Wolf & Shepherd, and Thursday (yes, the boot company) have all been well made, and the few hiccups I’ve had with my purchases were quickly resolved. Of those, only Beckett Simonon is primarily MTO. But to be fair, Jak isn’t primarily MTO either.

Generally speaking, the most common problems I’ve had with orders with DTC/MTO clothing have been with product availability- things getting sold out, usually generating a rapid cancellation & refund and getting the sizing right. In the latter case, I do take pains to make sure I ask sizing questions before purchasing and making sure I get my measurements right.

And of course, anything that’s truly MTO takes extra time to complete the order. Beckett Simonon wait times are typically in the 1-2 month window. Some boots I’ve found- but not ordered- have waitlist + production time that are a year or more. Hats & vests have been in the 1 month window.

To date, I have not had an issue with quality. Even stuff I’ve had to return or exchange has been well made. For the most part, I think I’ve gotten value for my money. But even so, there’s some companies I won’t buy from again.

One of the first MTO purchases I made were some flashy custom shoes from Undandy. At the time of the purchase, they were just over $200, made in and shipped from Portugal. Right now (years later), the same shoes would be over $350, and the only plus to buying from Undandy would be the customizability. Quality wise, I can find shoes of similar or superior quality from more mainstream shoemakers for that same price.
NIUiGRa.jpeg
Those are stylish kicks!
 


I don’t mind. It’s Jak. I ordered a pair of sneakers from their Royal product line.

At this point, I’m hoping it’s an aberration. When if it is, though, I’m not impressed enough with their CustServ to consider ordering from them again unless the sneaks are significantly better than similar products from other companies.

The other leather sneakers I’ve bought in the past year from Beckett Simonon, Wolf & Shepherd, and Thursday (yes, the boot company) have all been well made, and the few hiccups I’ve had with my purchases were quickly resolved. Of those, only Beckett Simonon is primarily MTO. But to be fair, Jak isn’t primarily MTO either.

Generally speaking, the most common problems I’ve had with orders with DTC/MTO clothing have been with product availability- things getting sold out, usually generating a rapid cancellation & refund and getting the sizing right. In the latter case, I do take pains to make sure I ask sizing questions before purchasing and making sure I get my measurements right.

And of course, anything that’s truly MTO takes extra time to complete the order. Beckett Simonon wait times are typically in the 1-2 month window. Some boots I’ve found- but not ordered- have waitlist + production time that are a year or more. Hats & vests have been in the 1 month window.

To date, I have not had an issue with quality. Even stuff I’ve had to return or exchange has been well made. For the most part, I think I’ve gotten value for my money. But even so, there’s some companies I won’t buy from again.

One of the first MTO purchases I made were some flashy custom shoes from Undandy. At the time of the purchase, they were just over $200, made in and shipped from Portugal. Right now (years later), the same shoes would be over $350, and the only plus to buying from Undandy would be the customizability. Quality wise, I can find shoes of similar or superior quality from more mainstream shoemakers for that same price.
NIUiGRa.jpeg
Seriously dig those!
 

Those are stylish kicks!
Seriously dig those!

Thank you! I don’t wear them often, but they always draw compliments.

Obviously, I like some flash in my wardrobe, all the way from casual to formal. Part of that is because I like to wear things intrinsically attention getting, but nothing so flashy that I look out of place. It can be a conversation starter.

…which is great because I’m extremely introverted. My accoutrements start conversations that I probably couldn’t or wouldn’t. Once the ice is broken, I can relax and actually talk to someone.

And because of that, my introversion has been slowly but noticeably reduced. From human wallpaper, I’ve grown to be able to compliment people on their wardrobe choices- occasionally actually initiating the conversation! Not often, but a dozen or so times a year is a significant boost to me. Very much a personal version of “be the change you want to see in the world”/“Keep Texas Beautiful”.
😂
 

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