I hear quite a bit from friends of my fellow gamers who feel the 4E Realms sucks. They're not afraid to say so, in person, without worry of whether they'll offend me.In essence - any time someone says, "that thing you love *sucks*," be it a game, a playstyle or whatever, you should expect an emotional reaction from the fan.
Doesn't meant I jump down their throat. On the contrary, I welcome their opinion and then go about my business.
This is just a bad idea all the way around.In general, anything a professional says in support of his or her own work (or against works that are in competition for the hearts of customers) is essentially marketing. Having a horse in the race implies a bias, such that professionals probably ought to stay out of the business of public critique of the competition.
That a bias exists doesn't mean a professional can't objectively look at other systems and critique them.
The concealed claim in your statement is that professionals--despite being professionals--can't tell the truth.
I don't buy it.
In general this is good advice.Professionals, being in positions of influence and control, are well-served to be very thoughtful of their audiences - writing without knowing the audience is a recipe for foot-in-mouth disease. If Schwalb was surprised by the blowback, that says to me that he wrote without understanding his audience, and whether he was edition warring or not, he takes some blame for that.
The problem with it is the assumption that Schwalb should take some blame for the blowback he received, because that implies he shouldn't have written what he did in the manner that he did.
And that's just wrong. He's not to blame because the number of loudmouth jerks with bullhorns who like to hear themselves speak and don't bother to think before they post have multiplied over time on the internet.
Schwalb parted ways with WotC back in April.WotC more generally should take a little heat for it, too - they *know* how some of the negative marketing they did was received last time around, and should have prevented team members from repeating the same mistake.