Do you take advantage of D&D rules support?

[Darrin Drader]

OK, so most of you here know me as someone who jokes around alot and does some freelance writing on some of your favorite products. I'm conducting my own informal poll for my own purposes.The truth is (for those who don't already know) I work for Wizards in the customer service department. My specific job is to sit down and answer emails pertaining to D&D rules. Yes, that's what I get paid for - answering rules questions for D&D, D20 Modern, Star Wars, and any of our other D20 titles. Yes, really... I also field stuff about release dates, older products, etc.

I'm really curious about a couple things. First off, the subject of the poll. Have you ever emailed custserv@wizards.com and asked a rules question? If so, when? Were you satisfied with the information you received?

For those who didn't know this service existed, are you any more likely to use it now that you know about it?

Finally, if you ask a question and the answer you get is wrong (it does happen occasionally, I am human after all), what is your reaction likely to be? Would you write back and point out the mistake? Tell everyone you know that we don't know what we're talking about and boycott us forever? Or would you try again later with a different question?

I'm just curious. I deal with so many people more or less anonymously that I would like a little feedback from the community.

 

[ShadowX]

No I have never used this service, but I am definitely going to use it now. As for a wrong answer, I would probably just write back to make sure that no other users receive the same bad information.

 

[EricNoah]

Never have contacted anyone official about rules. I am usually pretty interested in reading something like Sage Advice or the D&D FAQ if it seems like a big issue that needs a definative answer (one with an explanation of why it is the "right way" is better), but overall I'm comfortable just making a ruling or better yet coming to a consensus with the group, finding a solution we can all live with.

 

[MeepoTheMighty]

I've never emailed customer service, that's what kreynolds is for.

 

[Crothian]

All questions I have I post in the Rules Forum. I've found that the discussions as well as siting resources really pays off much more then e-mailing Wizards.

 

[Protean]

I tend to use a great number of third-party products including three variant core classes, which a long with the reluctance to use the typical baseline amongst groups I've played in basically makes support from Wizards a moot point.

 

[Ds Da Man]

The rules???? Isn't that why we have DMS?

 

[DMauricio]

hrmm... you mean we were supposed to email cust service @ wizards?

Actually, out of the group of people I game with, there's a number of experienced DMs from various styles and systems. And we're adult enough to come to consensus about most things.

Well, maybe except who gets the chocolate doughnuts.



Dom

 

[jeffh]

I've tried to e-mail Skip Williams in his capacity as Sage twice but never got a response. I asked Sean Reynolds a rules question relevant to something he'd recently put on his site, once (and got a prompt reply in which he said his answer came from "Monte and Jonathan" which I thought was rather cool).

Never contacted Wizards customer service, though I'm well aware of them - seen too many incorrect answers of theirs get mentioned in both rec.games.trading-cards.magic.rules and rec.games.frp.dnd . I'm sure you guys get most things right, but the kind of questions I'm likely to have are subtle enough that I'd want to go straight to the designers. Having seen some of his whoppers I'm not even certain I trust Skip with some of them, much less customer service. Sorry.

 

[Celtavian]

Re

I've sent them questions on a few occasions. It doesn't always help, but sometimes you get a new perspective on a ruling.