"Don't waste my time..." WTF??

[frankthedm]

Problem is, if you complain, you can't eat there again. The crappy employee more often then not has working buddies with equal contempt for the customers who will get even one way or another.

No offense to the OP, but when I see something like this, I think: conspiracy!

It suggests to me that the pizza place has a customer tracking system indexed off of your phone number and it probably has less than flattering comments that have been entered by staff...like bad tipper or complainer/troublemaker.

Once a place flags you, just stop going there and do what you can to keep others from there.

I had a friend that was a notoriously horrible tipper, a super great guy overall, but just didn't 'get' tipping.

Maybe he 'got' the concept of tipping and was against the idea of having to bribe some min-wager for the ‘privilege’ of being a repeat customer.

After a couple of gaming sessions at his house where the pizza was messed up, wrong, terribly late, or never showed up, I decided to order from my phone and always had great service.

I'm not sayin'...I'm just sayin'.

Some pizza joint treats my friend like that, I ain't ordering from there.

 

[kenobi65]

Maybe he 'got' the concept of tipping and was against the idea of having to bribe some min-wager for the ‘privilege’ of being a repeat customer.

OTOH, I tip delivery guys pretty well...at least 15%, sometimes 20% or more if the weather's lousy, and always at least $3. Since I always order from the same few places, I've found that, over time, the delivery guys almost always get me my food well before their time estimate -- I suspect that the good tips have put me on the "deliver his first" list.

If you have frankthedm's POV on tipping, may I suggest DiGiorno?

 

[Jesus_marley]

Why didn't you confirm the toppings before you called? That drives me totally NUTS when I'm ordering pizza with other people and someone starts dialing before we know what we're getting. Same with people who march right up to the register at a fast food place and then stand there dumbly staring at the menu. Know what you want before you engage the person who takes your order, damn it!

In my defense, we knew what we were getting I was just making sure I didn't get the order mixed up. the entire process extended the conversation by about 10 to 15 seconds. I could maybe understand his reaction if we called and then tried to decide what we were going to order but his reaction was totally unacceptable.

That being said, since I am no longer a customer of this establishment, how they treat their customers is no longer my concern. They will get the message when enough customers stop using them. If I did not have other choices, I suppose I would take the 'complain to the manager' route but frankly, it is enough for me to simply stop using them for my pizza requirements. They aren't part of a national chain or anything. they are a single pizza joint in a sea of others. they will soon enough realize their error. I will simply not care.

 

[Aeolius]

I am reminded of the Papa John's debacle when they had the nerve to put chicken on their Spinach Alfredo Deluxe pizzas. Nowhere on their website did it mention chicken on that pizza. It was described as a spinach alfredo with mushrooms and onions. Granted, they also had a Spinach Alfredo with chicken and tomato.

Every time they messed the order up, they had to make a new pizza and deliver it free of charge. I will NOT eat a pizza with chicken on it.

 

[Treebore]

OTOH, I tip delivery guys pretty well...at least 15%, sometimes 20% or more if the weather's lousy, and always at least $3. Since I always order from the same few places, I've found that, over time, the delivery guys almost always get me my food well before their time estimate -- I suspect that the good tips have put me on the "deliver his first" list.

If you have frankthedm's POV on tipping, may I suggest DiGiorno?

I much prefer DiGiorno's. Especially since they are under $5.00 at the base commissary.

 

[Michael Silverbane]

No offense to the OP, but when I see something like this, I think: conspiracy!

It suggests to me that the pizza place has a customer tracking system indexed off of your phone number and it probably has less than flattering comments that have been entered by staff...like bad tipper or complainer/troublemaker.

I had a friend that was a notoriously horrible tipper, a super great guy overall, but just didn't 'get' tipping. After a couple of gaming sessions at his house where the pizza was messed up, wrong, terribly late, or never showed up, I decided to order from my phone and always had great service.

I'm not sayin'...I'm just sayin'.

I don't know if this is true or not, but I have had similar experiences... One of my friends is a lousy tipper. He is very cheap. He also constantly has trouble with getting good service / getting wrong orders, and so on.

I am a generous tipper (always at least 20% and never less than $5). I can count on one hand the number of times that I've had any sort of bad service troubles.

I've never actually had anyone say something like, "don't waste my time." while I was ordering a pizza from them... But if I did, I think it would likely be worth it to change that order from delivery to pickup, and make sure that the person who did so was no longer inconvenienced by being at that job.

Later
silver

 

[Tewligan]

I am reminded of the Papa John's debacle when they had the nerve to put chicken on their Spinach Alfredo Deluxe pizzas. Nowhere on their website did it mention chicken on that pizza. It was described as a spinach alfredo with mushrooms and onions. Granted, they also had a Spinach Alfredo with chicken and tomato.

Every time they messed the order up, they had to make a new pizza and deliver it free of charge. I will NOT eat a pizza with chicken on it.

Every time? How often did that happen? After it happened the first or second time, would you make sure to specify that you wanted the spinach alfredo pizza that DIDN'T have the chicken on it when ordering? I certainly hope you weren't ordering the spinach alfredo and just hoping they'd make the WRONG spinach alfredo so you could score a free pizza - that would be downright dickish!

 

[Dog Moon]

Every time? How often did that happen? After it happened the first or second time, would you make sure to specify that you wanted the spinach alfredo pizza that DIDN'T have the chicken on it when ordering? I certainly hope you weren't ordering the spinach alfredo and just hoping they'd make the WRONG spinach alfredo so you could score a free pizza - that would be downright dickish!

Yeah, first time that happen to me, I'd be like 'woah, there's chicken here. musta been an accident'. Second time, I'd be like, 'weird, something's up' and figure out why it came with chicken again. Definitely wouldn't happen a third+ time.

 

[Merkuri]

That being said, since I am no longer a customer of this establishment, how they treat their customers is no longer my concern. They will get the message when enough customers stop using them. If I did not have other choices, I suppose I would take the 'complain to the manager' route but frankly, it is enough for me to simply stop using them for my pizza requirements. They aren't part of a national chain or anything. they are a single pizza joint in a sea of others. they will soon enough realize their error. I will simply not care.

So because of what was probably one employee with a bad day you're no longer getting pizza from what I can assume was one of your favorite pizza places (since you're such a repeat customer)? I agree that the employee's behavior was despicable, and he deserves to be fired if he talks like that to every customer, but even if every single customer of that place just up and stopped going to it the place would never know why. Like another poster said (don't remember who, and didn't see the post on a quick re-read), they can't tell whether people hate their service or their special sauce or the color of their logo unless somebody tells them.

Boycotting some random place (especially when you're probably the only one doing it) hurts no one but you. Boycotts only work if they are organized and the company knows why they are being boycotted.

Sure, you can vote with your wallet, but they will not "get the message" if you don't somehow tell them why you're walking away.

 

[megamania]

I called to order a pizza tonight from a local establishment. I was placing the order and paused briefly to confirm with the GF what toppings we were getting. The guy on the phone then says to me, "Don't waste my time." My response - Excuse me?!? Don't waste your time? Fine.. see ya. *click*.
This jackass not only lost an order, but he permanently lost a customer. I regularly ordered from this place but after that I can guarantee I won't go back.

.

Was it the regular person on the phone? It could have been some new snot-nosed kid that hasn't grown up yet. Talk to the manager. You may get a free pizza out of it as an apoligy AND get rid of the rude kid.

Otherwise- yeah switch your business to someone else.