"Don't waste my time..." WTF??

[Ranger REG]

Was it the regular person on the phone? It could have been some new snot-nosed kid that hasn't grown up yet. Talk to the manager. You may get a free pizza out of it as an apoligy AND get rid of the rude kid.

Oh, yeah, there's nothing more satisfying than getting rid of a rude kid during the holiday season.

But just in case, bolt your doors. Snot-nosed kids tend to run in like-minded -- correction: low-minded -- packs.

 

[ssampier]

I'm in the same mode myself. I usually only complain when it matters. I am tired of bothering anymore.

Case in point, I was off a few cents paying my car loan one month. A phone call would have worked ("You were a few cents short. No big deal, make sure to pay the full amount.") They sent a payment late message. I faxed a copy of the check. I received a late notice again. I called them and they gave me attitude about being $.02 short (plus they took $.02 from my savings without my permission). My reaction is it's 2 damn cents. Calling them cots them far more than that.

I wrote a letter to the President of the company; no real response.

 

[Dire Bare]

So because of what was probably one employee with a bad day you're no longer getting pizza from what I can assume was one of your favorite pizza places (since you're such a repeat customer)? I agree that the employee's behavior was despicable, and he deserves to be fired if he talks like that to every customer, but even if every single customer of that place just up and stopped going to it the place would never know why. Like another poster said (don't remember who, and didn't see the post on a quick re-read), they can't tell whether people hate their service or their special sauce or the color of their logo unless somebody tells them.

Boycotting some random place (especially when you're probably the only one doing it) hurts no one but you. Boycotts only work if they are organized and the company knows why they are being boycotted.

Sure, you can vote with your wallet, but they will not "get the message" if you don't somehow tell them why you're walking away.

Well, that's typically how it works. Most customers who become upset at a business don't complain (or at least, don't complain "effectively"), they simply stop using the business' products and/or services. Good companies know that and take steps to make sure everyone is as happy as is reasonably possible. Bad companies don't get it, lose customers, and wonder why.

While it would be more useful for the offending business if the customer did make sure their complaint was heard at the right level, why should the customer care to? If somebody treated me like the rude pizza dude treated the OP, why should I care enough to put that kind of effort in when there are so many other companies who want my business? Who cares if they "get the message" or not?

 

[AnonymousOne]

And that's it?

Dude, I would have gone over to the establishment and talk to the manager. Losing you as a customer is not going to change his attitude. Shame him.

Losing enough of them however ... will.

 

[Ranger REG]

Losing enough of them however ... will.

Only if you know other customers have gotten the same treatment as you have. Bring them with you to the manager.

Unless the restaurant have a problem with you and nobody else.