As far as the goal for the Kickstarter, we're staffing 10+ people full-time to create this project, which, frankly, is going to be to the level of quality you would expect from a place like Microsoft, Google, or Apple. 425k is actually a very very tight budget for this kind of effort.
I think that is where you are loosing me. I was told that there was a product that would be ready for the holidays and supported 5E. This new product is scheduled to be in April which is not far off. From the descriptions given I don't see much difference from the already available Realmworks and Herolab. There Kickstarter did not come close to being on time based on all the testing that needed to be done on the back end which as far as I know hasn't been done yet in large quantities for you. They raised less then half of what you are asking when they had a completed character creator.
It also seems that half of your staff is not involved in development. (Two customer service reps on a non existing product?)
I wish you luck but it seems like this is more of a Santa's Wish list then a realistic business plan looking to get investors.