Cthulhu's Librarian said:
You guys do know that der_kluge is the guy who wrote the software that makes sure that you get the new Wal-Mart flyer in the mail every week, right? Not only did he work for Wal-Mart, but he contributed to the junk mail problem, too. I say we harass him about this.
Well, I can't take all the responsibility for Wal-Mart's problems, maybe just a few.
I worked for Wal-Mart in college, and then at the home office, for a little over 5 years total.
Sam Walton had a great vision that included the use of a lot of technology to run his store. Did you know that Wal-Mart can predict almost exactly how many of an item a given store will sale based on last years sales, even account for variances like a 5 degree increase in the temperature? A vendor can dial into a system and see real-time how many of its products Wal-Mart is selling. It's a technology masterpiece, but also a social disaster.
I try to avoid Wal-Mart at all costs, personally. The stores near Bentonville, AR are immaculate, and gorgeous. Everything is fully stocked 100% of the time. The people are friendly, the aisles are wide, and everything is clean, all the time. But they have to be. Senior management shops there.
But when a Wal-Mart store sucks, it is absolutely, positively the direct result of the store manager. You see, at Wal-Mart, their bonus is based on store profit. So, the more sales they have, the more profit they make. To make more profit you either sell more stuff, or you cut costs. Guess which most managers choose? That's right, costs. It's the culture of the company to cut costs. Wal-Mart associates are fanatical about cutting costs. To the point of obsession, really. One easy way to cut costs is to reduce the number of employees. It wasn't uncommon on a Sunday morning when I worked at a store in college to be only one of two people covering all of hard lines. This is everything that's not clothes.
It's also Wal-Mart policy to not have more than 3 people in line waiting at a register. If you see more than 3 people, the manager clearly doesn't give a crap, and is ignoring Wal-Mart policy. I see this violation all the time, because the manager simply doesn't have enough people working to support the customers. But it's all about that precious bottom line for them.