What do you call it when someone is complaining about a problem that has been occurring over and over and over, for a very long time, and a proposed solution or two is offered which might help get them unstuck from this quagmire, which you can't know for sure if it will work, but surely anything new and different is worth at least trying, but... they keep complaining anyway, and the suggestion that was put on the table remains unacknowledged and then you wonder why, and wonder if maybe it's not a problem from them after all, and for whatever reason they actually want to remain in this situation that they are complaining about?
What do you call that?