Good on you for trying to be open and collaborative. Even when you do everything "right", things don't always go well. We're all only human after all.I dont think it fully works, as depending on what is happening, the whole party could be impacted by the player playing that race, and other players may not be happy about it.
I ran a Dragonlance campaign recently, I said based on the world, there are the common races that are native to the world, but any race available in 5e is playable, they would just be outsiders visiting Krynn, and depending on the race may get quite a bit of attention, possibly unwanted, by npcs around them because of their unusual appearance.
I also said that Dragonborn are a step further, as due to the emergence of Draconians, many may be suspicious of another dragon looking creature, and so would make some interactions harder, and some potential routes / opportunities may get close off as a result , though campaign will still be doable.
If a player did choose to be a Dragonborn, then it would impact on the whole party for being associated with that character. In this instance, it may not have concerned the DM so much, but may have made other players unhappy, and in that instance, who takes precedence?
Suggestions for future games . . .
- The idea that "strange" looking characters will get frightened or hostile treatment from the locals . . . needs to die in a fire. It's not actually very realistic, and it doesn't promote good RPG storytelling. Well, maybe in a dark, Ravenloft game, it might, unless taken too far.
- Your tortle walks up to the bar, and the bartender gives him the side-eye, "You're not from around these parts are you? Well . . . WELCOME to the Dancing Dragon Inn stranger! What will you have?"
- If a player wants to play a dragon-person in a Dragonlance campaign . . . they could play a dragonborn from another world, somehow transplanted to Krynn . . . or they could simply play a draconian using the PHB dragonborn to represent them. And again, even though most draconians are soldiers in the Dark Queen's armies (during the War of the Lance, at least), that doesn't mean every time the party walks into town, they have to get an overly suspicious or hostile reaction.
- "Hey there, is that one of the Dark Queen's evil dragon-man soldiers with you there knight?
- "Kravak has rebelled against the evil of Takhisis and now serves the light and fights against the dragonarmies with us."
- "Well then, if you vouch for him, he's welcome in our town!"
- Session Zero isn't a cure-all, but it's amazing for working out potential upset before it happens. If the group isn't comfortable with a draconian or dragonborn PC, then the GROUP should say "No" rather than the DM. But don't assume they will, I think most groups would be just fine with a draconian PC in a Dragonlance game.


