We got to talking over in D20 Modern is out! (http://enworld.cyberstreet.com/showthread.php?s=&threadid=29275) about customer service in game stores. That got me curious about what you folks are looking for from your (favorite or other f-word) local game store.
What sort of customer service do you want from your local game store?
- Thread starter Ketjak
- Start date
I have a couple (F)LGS within eyeshot of my apt, but really only shop at one. He greets and lets me hang there in between classes. He breaks open a game every now and then to play with me- and whoever decides to drop in. So- i feel compelled to buy something- even if he doesn't have anything new from last time i dropped by (yesterday).
The other store has this lazy guy who sits behind his desk playing PS2. He completely ignores you (no greeting, news, nothing) until you flag him downa nd say I want to get this. Then he lugs himself away from his desk and drags himself over to the counter for checkout. And heaven forbid you change your mind, cause then he drags back to his seat and won't come back even if you are ready. He just ignores you...
I actually droppe about $50 in toys and books once cause he was too "busy" to ring me up.
I refuse to go back there...
The other store has this lazy guy who sits behind his desk playing PS2. He completely ignores you (no greeting, news, nothing) until you flag him downa nd say I want to get this. Then he lugs himself away from his desk and drags himself over to the counter for checkout. And heaven forbid you change your mind, cause then he drags back to his seat and won't come back even if you are ready. He just ignores you...
I actually droppe about $50 in toys and books once cause he was too "busy" to ring me up.
I refuse to go back there...
One that doesn't wrap all his/her RPG merchandise in plastic.
One that doesn't treat his customers like absolute garbage, to the point of asking people sorting through his hundreds of Reaper minis: "Are you going to buy anything?".
Blech. Good riddance, Fayetteville.............
One that doesn't treat his customers like absolute garbage, to the point of asking people sorting through his hundreds of Reaper minis: "Are you going to buy anything?".
Blech. Good riddance, Fayetteville.............
Velenne
Explorer
One who sympathizes with the "normal" people who also happen to be gamers. Those of us who you couldn't pick out of a crowd because of our appearance/hygiene.
One who doesn't turn his nose up at me because I'm not wearing a XXXL anime t-shirt and have the same pony-tail I wore in 1987. Who doesn't think the world revolves around the next episode of whatever WB sci-fi show he happens to be into this month. Who can have a conversation without referring to the exploits of his high-level character.
Basically someone with the social aptitude to come across as knowledgable on a subject, but not condecending to those of us who lack the time/inclination to become as seemingly knowledgable as they are.
Unfortunately, I can appreciate how difficult it is to find someone with this talent and yet only pay them a clerk's salary. I suppose it just goes with the territory. :/
One who doesn't turn his nose up at me because I'm not wearing a XXXL anime t-shirt and have the same pony-tail I wore in 1987. Who doesn't think the world revolves around the next episode of whatever WB sci-fi show he happens to be into this month. Who can have a conversation without referring to the exploits of his high-level character.
Basically someone with the social aptitude to come across as knowledgable on a subject, but not condecending to those of us who lack the time/inclination to become as seemingly knowledgable as they are.
Unfortunately, I can appreciate how difficult it is to find someone with this talent and yet only pay them a clerk's salary. I suppose it just goes with the territory. :/
Capellan
Explorer
To be honest, these days I buy almost all of my gaming materials online. The cost savings compared to local stores - up to 40% when compared to the more expensive vendors - make this an easy decision to make.
So for me, service is more about speed of receipt and the quality of the packaging, than anything else
So for me, service is more about speed of receipt and the quality of the packaging, than anything else
i'm stuck between 2 and 3. i want someone nice but the person doesn't need to know anything about D&D just if they have the book or not.
it would be nice if there was a place around here where the clerk does know somthing about D&D but they don't. they do know what they have and are nice about it, and don't mind if you take a while to read the book for a few mins before deciding if you want to buy it.
it would be nice if there was a place around here where the clerk does know somthing about D&D but they don't. they do know what they have and are nice about it, and don't mind if you take a while to read the book for a few mins before deciding if you want to buy it.
jaerdaph
#UkraineStrong
[RANT]
I'd be happy if my FLGS would just move the extremely popular D&D/d20 products out of the tiny-little-one-person-at-time aisle that everyone also uses to cut through to the other half of the store thus forcing you out of the way, and put it in a more spacious and accessible section of the store that isn't seeing much use, such as where they keep all the various old dusty themed Monopoly game themed incarnations. Really, if everybody who wants Star Trek: The Next Generation Monopoly hasn't bought it buy now, they never will...
You should see this place on a Thursday night after payday. You need to make AoO just to pick up the new releases you want. *rimshot*
I won't name any names *coughs - Compleat Strategist on W. 33rd Street by the Empire State Building - coughs *
[/END RANT]
Seriously though, it's really a great store with a great staff that is both helpful and knowledgeable.
I'd be happy if my FLGS would just move the extremely popular D&D/d20 products out of the tiny-little-one-person-at-time aisle that everyone also uses to cut through to the other half of the store thus forcing you out of the way, and put it in a more spacious and accessible section of the store that isn't seeing much use, such as where they keep all the various old dusty themed Monopoly game themed incarnations. Really, if everybody who wants Star Trek: The Next Generation Monopoly hasn't bought it buy now, they never will...
You should see this place on a Thursday night after payday. You need to make AoO just to pick up the new releases you want. *rimshot*
I won't name any names *coughs - Compleat Strategist on W. 33rd Street by the Empire State Building - coughs *
[/END RANT]
Seriously though, it's really a great store with a great staff that is both helpful and knowledgeable.
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