D&D General WizKids Issues Refund for Baldur’s Gate 3 Character Boxed Set

WizKids announced they will issue refunds to all customers who purchased the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set from their webstore. From the statement:

As a company, WizKids seeks to create products that enhance and add to the enjoyment of game play. We want our customers to build long-lasting, fond memories around game nights with friends and family using our products.

Unfortunately, we missed the mark on this goal with the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set. If you purchased this set through our online stores, we will be offering a full refund to those who are unsatisfied with their set. To begin a request, please contact customerservice@wizkids.com.

We’re aware of the recent reports and complaints and are taking them seriously. Our team is currently investigating these issues and taking action to make this right for those whose purchases were negatively affected and to ensure these issues do not recur in future products and reprints.

If you purchased your set from a local retailer, please return it at your point of purchase for a full refund. If you have any issues, please reach out to us for assistance at the email above. However, if you wish for a product replacement, we ask that you create a case through Wizkids Product Replacement. We will work with you to provide a product replacement and ensure that it meets the standards expected.

A Reddit thread posted on Friday, May 16, shows images of the miniatures and complaints of poor quality on the details of the pre-painted miniatures. Here are examples using promotional images from pre-order solicitations next to the images from the Reddit user:

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[This Effin’ GM]

While I love my wizkids minis, I know well enough that the quality rarely matches the images they use in promotions.

I am hoping they stop trying to use pictures that dont depict the product accurately.

 

[Abstruse]

While I love my wizkids minis, I know well enough that the quality rarely matches the images they use in promotions.

I am hoping they stop trying to use pictures that dont depict the product accurately.

Yeah, my reaction was that this is the typical quality of WizKids prepaints (even if maybe on the lower end of quality), but the high profile of the BG3 name combined with character models that have a lot of fine detail and that people are very used to seeing (compared to say Drizzt or Elminster who people haven't spent hundreds of hours staring at HD renders of) made this look way worse for a lot of people.

 

[This Effin’ GM]

Yeah, my reaction was that this is the typical quality of WizKids prepaints (even if maybe on the lower end of quality), but the high profile of the BG3 name combined with character models that have a lot of fine detail and that people are very used to seeing (compared to say Drizzt or Elminster who people having spent hundreds of hours staring at HD renders of) made this look way worse for a lot of people.

Yuuuuup. And I kinda feel for them on it (wizkids) but mainly im just shaking my head thinking this was an avoidable problem.

 

[FoolishFrost]

Wow. That’s fast food burger levels of not matching the advertisement.

 

[AlViking]

Reminds me why I don't bother with their minis.

 

[Twiggly the Gnome]

Some of these look worse than usual, but the Astarion one looks par for the course for Wizkids.

 

[EternalDungeonMaster]

I wonder if anyone is helping the FLGS. When I think about how razor-thin the budget is on some smaller stores, this kind of thing can cause a lot of damage to them. Depending on how many of these sets a store stocked, customers come in demanding a refund and there goes the money for the electric bill.

 

[Weiley31]

Baldur's Gate 3 Temu Edition!

 

[Nightfly]

Yeah, my reaction was that this is the typical quality of WizKids prepaints (even if maybe on the lower end of quality)

Yeah, I have a lot of WizKids minis, and these look pretty okay to me.

Except Shadowdark, who looks like she got repeatedly dropped on her head as a baby.