WotC WotC Removes Digital Content Team Credits From D&D Beyond

The team was responsible for content feedback and the implementation of book content on the online platform.

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According to Faith Elisabeth Lilley, who was on the digital content team at Wizards of the Coast, the contributor credits for the team have been removed from DDB.

The team was responsible for content feedback and the implementation of book content on the online platform. While it had been indicated to them that they would not be included in the credits of the physical books for space reasons, WotC apparently agreed to include them in the online credits.

It appears that those credits have now been removed.

I just discovered that I have been removed from book credits on D&D Beyond for books I worked on while at Wizards of the Coast.

Background:

While at Wizards (so after D&D Beyond was purchased) - with numerous books, my digital content team and I worked directly with the book team on the content, reading through rules drafts, suggesting changes, giving ideas, and catching issues. We had a full database of the content and understood exactly how it interacted.

Given that we were contributing to the content in the books, I felt it reasonable to request that team be added to the credits, but was informed the credits section was already too crowded with the number of people involved and many of the marketing team had already been dropped from credits. I felt strongly that anyone actually contributing to what is in the printed book should be credited though, so we agreed a compromise, that the team would be added to the credits page on D&D Beyond only, as there is no issue with "not enough space" on a web page.

I've added screenshots here that I had for some of the books.

At some point recently, those credits pages have been edited to remove the credits for me and the content team. Nobody reached out to let me know - it just happened at some point, and I only just noticed.

We've even been removed from the digital-only releases, that only released on D&D Beyond, such as the Spelljammer Academy drops.

I'm not angry or upset, just yet again, really disappointed, as somehow I expected better.

EDIT TO ADD MORE CONTEXT

It's not just getting the books online. I worked with Kyle & Dan to improve the overall book process from ideation to delivery across all mediums (you should have seen the huge process charts I built out...)

The lead designers would send over the rules for each new rulebook and we'd go through it, give feedback, highlight potential balance issues, look at new rules/design that was difficult to implement digitally and suggest tweaks to improve it etc etc. We even had ideas for new content that was then included in the book.

We'd go through the whole book in detail, catching inconsistencies and miscalculations, and I'm proud to say that we dramatically reduced the need for clarifications or errata on those books.

I'm not saying anyone on the design or book team was careless - far from it, they're consummate professionals - I am just illustrating the role my team and I had in contributing to the content, quality & success of the physical books, let alone the digital versions.

We should have been in the credits section of the physical printed book. We were part of the creative process. That was something we were actively discussing when I was informed I was being laid off.

Adding the team to the credits pages just on D&D Beyond was, as I mentioned above, a compromise while we figured things out.

My team were fully credited on the Cortex: Prime and Tales of Xadia books when D&D Beyond was still part of Fandom, before the Wizards acquisition.

In fact for those books we made sure to credit the entire digital development team, including developers, community managers and so forth - everyone who helped make the book successful.

I know that Wizards has hundreds of people involved and previously hit issues with the number of people in credits for D&D books, so pulled back from crediting some roles.

Would it be so bad to have to dedicate extra space in a book to the people whose contributions made the book successful?

I really don't think it would.
 

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I mean, it's not much a response. It's not even clear that the person responding (leaving their name out) actually read my complaint about names being removed. Here's the full text:

So, you know, it was literally the least they could do. But at least it was a communication acknowledging that I existed, and suggesting that my complaint was brought forward to "the appropriate teams."
I can confirm that is a standard template reply.
 

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Marandahir

Crown-Forester (he/him)
I mean, it's not much a response. It's not even clear that the person responding (leaving their name out) actually read my complaint about names being removed. Here's the full text:

So, you know, it was literally the least they could do. But at least it was a communication acknowledging that I existed, and suggesting that my complaint was brought forward to "the appropriate teams."
That's the same response I got not long after I submitted a ticket (per earlier in this thread).
 

pukunui

Legend
Seeing that as an official response from WotC on anything would literally make my day.
Did you see my post in another thread with the automated response I got from them during the recent DDB fiasco? It essentially read: "Thank you for contacting us. Your concerns are important to us ... but not important enough for an actual human to read them."
 
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Marandahir

Crown-Forester (he/him)
I mean this criticism hasn't kept me from buying the new versions of the book but it's very disappointing. There's a lot of good people who have done solid work on these books, and a lot of good people who did solid work on them that didn't get credit for doing so (like Faith here).
 

Did you see my post in another thread with the automated response I got from them during the recent DDB fiasco? It essentially read: "Thank you for contacting us. Your concerns are important to us ... but not important enough for an actual human to read them."
Do people really expect companies to engage with every person who contacts them? Sure, in theory it would be nice. But I can only image that if WotC engaged at the level that many people desire, they would have rooms full of people responding to thousands of messages a day. I can't image the cost of such engagement being worth it. And then when some poor smuck new to the team replies with a slightly inaccurate or not well thought out response the fiasco that would ensue on social media!

Yea, sorry folks, but we suck as customers.
 



Umbran

Mod Squad
Staff member
Supporter
All customers suck. They are both the greatest asset and worst enemy of any company.

On the other hand, when the customers start noticing and complaining about how the company is screwing thier EMPLOYEES?

Well, the customers may not be the problem.

We may not be the problem, but we can stumble over ourselves in our efforts to get the problem solved.

Whether we have a reasonable understanding of how modern larger companies have to handle staffing is a matter we can debate. However, if in approaching that issue, we get double mad because WotC doesn't also address each of us who complains personally, with a real human response, that double-mad is pretty clearly on us.

WotC has its problems. But we should address the real issues, not make up extras that aren't really WotC's fault.
 

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