D&D General WizKids Issues Refund for Baldur’s Gate 3 Character Boxed Set

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WizKids announced they will issue refunds to all customers who purchased the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set from their webstore. From the statement:

As a company, WizKids seeks to create products that enhance and add to the enjoyment of game play. We want our customers to build long-lasting, fond memories around game nights with friends and family using our products.

Unfortunately, we missed the mark on this goal with the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set. If you purchased this set through our online stores, we will be offering a full refund to those who are unsatisfied with their set. To begin a request, please contact customerservice@wizkids.com.

We’re aware of the recent reports and complaints and are taking them seriously. Our team is currently investigating these issues and taking action to make this right for those whose purchases were negatively affected and to ensure these issues do not recur in future products and reprints.

If you purchased your set from a local retailer, please return it at your point of purchase for a full refund. If you have any issues, please reach out to us for assistance at the email above. However, if you wish for a product replacement, we ask that you create a case through Wizkids Product Replacement. We will work with you to provide a product replacement and ensure that it meets the standards expected.
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A Reddit thread posted on Friday, May 16, shows images of the miniatures and complaints of poor quality on the details of the pre-painted miniatures. Here are examples using promotional images from pre-order solicitations next to the images from the Reddit user:

shadowheart_render.jpg
bg3-3.webp


withers_render.jpg
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wyll_render.jpg
bg3-7.webp
laezel_render.jpg
bg3-6.webp
gale_render.jpg
bg3-5.webp
astarion_render.jpg
bg3-4.webp






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Darryl Mott
Abstruse

Darryl Mott

Darryl Mott is a tabletop gaming and media journalist with bylines from outlets including Ain't It Cool News, EN World, and Zombie Orpheus Entertainment. He also makes videos for YouTube and does live streams on Twitch as well as doing post-production and editing for the Morrus' Unofficial Tabletop RPG Talk podcast.
Sorcerers Apprentice said:
'Realistic' in terms of buying individual miniatures rather than big batches. While you're only paying $1 per miniature, I kinda suspect you spend a lot more money in total on miniatures than the typical D&D gamer who just wants a single mini to represent his character. In terms of actual dollars spent, buying a Hero Forge miniature isn't going to break the bank for most people.
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That's fair. I buy singles on occasion - I used to buy more, but prices have gone up and given the scale of my collecting, Kickstarters and similar options are far more cost effective.
 

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Sorcerers Apprentice said:
'Realistic' in terms of buying individual miniatures rather than big batches. While you're only paying $1 per miniature, I kinda suspect you spend a lot more money in total on miniatures than the typical D&D gamer who just wants a single mini to represent his character. In terms of actual dollars spent, buying a Hero Forge miniature isn't going to break the bank for most people.
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I own a crap ton of Games Workshop miniatures, so I'm in no position to talk about "realistic" purchases. (Looks back at $1,200 worth of Imperial Knights sitting on his shelf.) The folks I know who have purchased from Hero Forge aren't typically the type of folks who are big into miniatures. They're people who might just own a handful of miniatures and are in the market for one that specifically resembles their character. I have yet to meet one that hasn't been happy with their purchase.
 


There definitely seems to be quality levels budgeted for each set. Some figures get very detailed, multicolor paint jobs with face stamping, while others get maybe two colors and a wash. Some are quite good, some muddy and dreary. These premium sets should be showpiece levels though, especially when they're advertising them with cgi renders.

I'll probably just touch up the paintjobs on my set--they weren't this bad.
 

CM said:
There definitely seems to be quality levels budgeted for each set. Some figures get very detailed, multicolor paint jobs with face stamping, while others get maybe two colors and a wash. Some are quite good, some muddy and dreary. These premium sets should be showpiece levels though, especially when they're advertising them with cgi renders.

I'll probably just touch up the paintjobs on my set--they weren't this bad.
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They always have 3d renders, that's nothing new. I'm not saying the quality's excusable, it's just always been a known for those that collected them. The word premium means pretty much nothing, it's used in everything as a marketing term.
 

Distracted DM said:
They always have 3d renders, that's nothing new. I'm not saying the quality's excusable, it's just always been a known for those that collected them. The word premium means pretty much nothing, it's used in everything as a marketing term.
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Problem is they should have known this would be a big opportunity to introduce a whole bunch of new folks to the miniatures hobby who aren't used to the marketing, and they fumbled that. They definitely can do better. A couple of random figures I grabbed, one common and one uncommon, from recent sets:
minis.jpg
 

Yes, that’s the key problem. A lot of the buyers are likely from a company that did not know that the photos were basically a lie, and bought them in good faith as fans of bg3. The result? WK being told in no uncertain terms the mass market will not put up with that crap, and now they’re scrambling. Quite bluntly, this is the same kinda thing as the fallout 76 collectors edition blowup.

It’s gonna hurt, and honestly, it should… if you reach outside the market used to your shenanigans, you’re gonna find out more people don’t like it. A lot.

Pity, they could have massively expanded their market. Instead…
 


Koloth said:
One of my groups used a TV laid flat on a home brew stand with plexiglass laid over the screen. Not built into the table. It works well compared to paper maps or hand drawn stuff on battle mats. We found that having the map image in a jpg or png format worked better if using the OS image viewers. Much easier to zoom in/out compared to pdf. One of the tricks is to make sure you test the map image before the game. Maybe even spend some time doing some basic image editing to get rid of un-needed parts or join small bits into one easy to use image.
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This is what I do. Old tv laid flat on the table displaying the map as image, miniatures on the map. It works ok, means I don’t have to mess around with vtt tools when running a tabletop game. It gets awkward when the maps get big though, or when you want to have fog of war or to progressively reveal the map as the PCs explore.

I have a load of the old 3e DDM, and a few packs of the new ones chosen specifically to stock up on what I need for this campaign. It’s enough to be going on with, especially when you combine it with character art to bridge the gap between the reality of the mini, and the mind picture of NPC you’re using that mini to represent.
 


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