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Amazon emails
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johnsemlak
First Post
I've been contacting Amazon about a lost order and I've asked them to resend a package, which they've agreed to do.
However, in the last email I got from them, they asked me to reconfirm my credit card number. They provide two telephone numbers I can call to do this. Here's the text:
Before we can create a replacement order, we need to receive your
complete credit card number. Whenever you request shipment to a new
address, we ask you to re-confirm the credit card for your own
security. This way, should someone else ever guess your password and
attempt to order items for themselves on your account, the attempt
would fail.
I looked at the help section of Amazon.com and it says that they never ask for a credit card number in email communication.
However, everthing else about this email looks legit. It is in direct response to an inquiry I made using the contact system on Amazon's website. The email contained the proper order number. The email address is "Amazon.com Customer Service" <cust.service03@amazon.com>. The message contains links to the my account section of Amazon.com.
Can anyone advise me whether to respond as 'Amazon' requested?
Many thanks.
However, in the last email I got from them, they asked me to reconfirm my credit card number. They provide two telephone numbers I can call to do this. Here's the text:
Before we can create a replacement order, we need to receive your
complete credit card number. Whenever you request shipment to a new
address, we ask you to re-confirm the credit card for your own
security. This way, should someone else ever guess your password and
attempt to order items for themselves on your account, the attempt
would fail.
I looked at the help section of Amazon.com and it says that they never ask for a credit card number in email communication.
However, everthing else about this email looks legit. It is in direct response to an inquiry I made using the contact system on Amazon's website. The email contained the proper order number. The email address is "Amazon.com Customer Service" <cust.service03@amazon.com>. The message contains links to the my account section of Amazon.com.
Can anyone advise me whether to respond as 'Amazon' requested?
Many thanks.
trancejeremy
Adventurer
Sounds fishy to me. I mean, calling a number is not that secure. Why not simply ask you to delete the credit card at your amazon.com account, then re-add it?
I think you are better off just contesting the charge with your credit card company, then simply re-ordering it.
I think you are better off just contesting the charge with your credit card company, then simply re-ordering it.
Gamera
First Post
I once received an order which was missing an item I had ordered even though the packing slip said it was contained therein. I followed the links on the main page to report a problem with my order. They fixed the problem with no request for me to provide credit card info.
This sounds like a more elaborate phishing scam as amazon has never send me an e-mail asking for CC info or any other personal info.
Do not click on anything in the e-mail and instead just visit amazon.com and go through the "report a suspicious e-mail" sequence.
This sounds like a more elaborate phishing scam as amazon has never send me an e-mail asking for CC info or any other personal info.
Do not click on anything in the e-mail and instead just visit amazon.com and go through the "report a suspicious e-mail" sequence.
cybertalus
First Post
Just to muddy the waters here, the part about Amazon asking to reconfirm credit card details anytime an order is shipped to a new address is true. It happened to me recently when I ordered a gift for a friend and had Amazon ship it directly to them.
That being said, since their help section says they will never ask for credit card information via e-mail, you're smart to be suspicious now.
I would e-mail them back and ask if there is a way to reconfirm your credit card details via their website. I'd also specifically ask for navigation directions to that page on their site rather than a direct link.
That being said, since their help section says they will never ask for credit card information via e-mail, you're smart to be suspicious now.
I would e-mail them back and ask if there is a way to reconfirm your credit card details via their website. I'd also specifically ask for navigation directions to that page on their site rather than a direct link.
Or is somthing wacky going on?
WayneLigon
Adventurer
johnsemlak said:
Never respond to anything like that, for any reason, no matter how official it looks. No company will ever ask you for that info in that manner. It's just phishing scam.
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