As you'll see in my post on the "Deck of Many Things" thread, I fully understand that mistakes happen. But this was a monumental cock-up that was directly offensive to a significant chunk of their customer base. And this was after other problematic material had slipped through, and they'd adopted the widespread use of sensitivity readers (but, somehow, not for this product).I think everyone makes mistakes. I know we're all supposed to be perfect and never make a mistake but that's just not a reality and all we can do is try to resolve the issue and learn from it. WOTC changed the artwork and did reprints, presumably at no small cost to them. They implemented new processes to limit chances of it happening again.
But disaster? I think people toss that word around a bit too easily in our eagerness to punish people who screw up. Or I've just been listening to too many Freakonomics Radio podcasts on failure and how we react to it.
For that one, I stand by my assessment: it was nothing short of a disaster.