I think we can pretty confidently say that 2023, while it most likely turned a profit because of BG3, was not a
good year for WotC. They've been made to look tone-deaf not once but twice, weakened customer confidence, and courted entirely unnecessary and self-inflicted controversy. All the while, they're (in effect) asking users to trust them about how the game is going to grow going forward, what with 5.5e coming out next year. (Not by that
name, of course; they're too cowardly to admit that that's exactly what it is.)
Companies that think their customer goodwill is an inexhaustible supply pay for their foolishness, sooner or later. With the narrow margins of TTRPG profits? I wouldn't bet on WotC remaining one of the few profitable parts of Hasbro if they continue this trend. Activision-Blizzard has already learned this painful lesson and it quite clearly hurt the company dearly, even if they're still struggling on. Hasbro does not have the coffers, nor the power, to weather the same kind of storm.
Or, in a movie quote appropriated by the Language Log, "
Once is cool; twice is queer." This is now a pattern. You cannot write it off as a single fluke. They'd better get their act together and demonstrate that it is not a pattern,
consistently, for a good while to come.
Because the flipside of a game that is easy to get into is that it is also easy to get out of. The legions of new fans aren't attached to
D&D, they're attached to the experience of playing it. And experiences very much
like "playing D&D" can be acquired from other companies.